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callCenter      
IT Call Center Analyst       
**This is a minimum 6 Month Contract that should extend at least for a year if not longer* **For the right candidate this will turn into a contract to hire opportunity** Prestigious Investment Firm is centralizing the Tier 1 Support to align end user and infrastructure communications bringing increased structure to the company support model. The successful candidate will be responsible for providing first level support point of contact for end-users. This includes first call diagnosis, troubleshooting and resolution of end user applications and issues. The person will also assist in troubleshooting the problem areas by telephone or e-mail in a timely and accurate fashion or escalation to resolver groups. Interactions include employees at all levels, support resources and third party partners/providers to resolve and escalate problems. ACCOUNTABILITIES " Take calls to ensure our customers have the quickest and best possible service. " Monitor Call Center email and respond in a timely manner. " Perform remote analysis, diagnosis and resolution of infrastructure and software related issues for end-users. " Recommend and implement corrective solutions to ensure quick and accurate service delivery. " Maintain, monitor and troubleshoot end-user workstations and related software to meet or exceed desktop service levels. " Collaborate with internal and external technicians to ensure efficient operation of the companys end user infrastructure and applications. " Receive and respond to incoming calls and/or e-mails regarding workstation, application or infrastructure related issues. " Answer and perform software move, add, and change (MAC) requests as they are submitted by managers, while assisting in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. FUNCTIONAL GOALS " Develop, update and communicate process and procedural documentation. " Serve as an information hub to route internal and external requests to the appropriate support staff and follow the escalation structure when applicable. " Maintain an efficient and structured incident escalation process which minimizes resolution times and properly transfers issues to the most capable support resource. " Resolve as many issues and problems at first call, tracking metrics and documenting incidents through the ticketing system while including valuable information for the next level support function. QUALIFICATIONS: " 1+ years working experience with an enterprise class call center ticketing system (Remedy, CA-Service Desk, Service Manager, etc.) " 2+ years experience in a Call Center position. " 2+ years of experience with Active Directory " 2+ years experience in a technology position with a broad knowledge of end user support of desktop, laptop and distributed systems. " 2+ years experience in Microsoft Desktop Operating Systems including Windows XP and Windows 7 KNOWLEDGE, ABILITIES & SKILLS: " Thorough understanding of Windows based PC hardware, peripherals and networking. " Excellent understanding of Call Center operations " Excellent verbal and written communications skills with technical and non-technical staff and end-users. " Excellent customer service skills, including empathic listening skills " Excellent follow up skills to see task through to resolution and communicate problem status to end users and management such as notification of completion, notification of delay and explaining rationale. " Knowledge in the following technologies: Microsoft Windows XP/7, Office Professional (Outlook, Word, Excel, Access, PowerPoint), VPN and remote access clients, mobile devices, Microsoft Internet Explorer, Adobe Acrobat, Antivirus client software, imaging tools (Ghost, etc.), software distribution tools (System Center Configuration Manager, etc.) KEY INTERFACES " IT Management " IT service providers " External Software vendors " Applications development and support " Architecture, Engineering and Planning " End Users

CJ-TAM3      
TAM Engineer      
***We are unable to sponsor for this permanent full-time role*** Prestigious Fortune 500 Company is currently seeking a Tivoli Access Manager Engineer ( TAM ). Candidate will provide operations support of Access Management platforms and will work with other individuals onsite as well as virtually across the globe. Responsibilities: Reviewing and supporting technical components for complex applications, monitoring of infrastructure components Planning and executing ITIL activities for incidents, problems, changes and enhancements Incident investigation, diagnosis and incident resolution Effectively communicate with peers, quality control, testing and other technology teams Strong focus on documentation and standards Administration and support of Access Management products and Java language Managing a fully integrated, highly available application environment Utilizing knowledge of Solaris/Linux with basic scripting skills for platform support Utilizing knowledge of how other technology stacks such as storage (SAN/NAS), networking and security support our environment Utilizing knowledge of Oracle databases and their interaction with the Solaris/Linux Operating System to support our environment Qualifications: 3+ years of experience with deployment and support in TAM, Identify and Access Management (SSO/FSSO) in a large corporate infrastructure Experience with the following development environments/languages: Java, JavaScript, Shell Scripting and PERL Operational knowledge of WebSphere 2+ years experience with Java Webservice Working knowledge of Microsoft Windows/Unix/Linux/VMware Understanding of TCP/IP networks, HTTP, and DNS technologies (including F5 VIPs and Firewalls) Experience with one or more Database platforms (Oracle, MSSQL, MySQL, DB2) Hands on experience in supporting an identity and access management system integrated with target applications such as Active Directory, Sun Directory, SAP, RACF and AS400 (including LDAP protocol and user registries) ITIL knowledge (Incident Management, Problem Management, Change Management and Release Management) Preferred Skills Hands on experience in implementing Tivoli Access Manager (TAM), developing workflows and developing requirements to integrate target applications such as ActiveDirectory, Sun Directory, SAP, RACF and AS400 Experience with developing applications using TIBCO BW a plus Knowledge of Access Management including: User Provisioning Browsers, headers and http/https protocols Cookies and cookie handling SSL and certificates SAML, xml and attribute handling Understanding of Identity and Access Management Framework Education BA/BS Degree in Computer Science, Engineering, or Information Systems Advanced Degree, Industry certification in Security and Access Management are preferred CISM, CISSP, CISA, or other information security related certifications a plus

CJ-TAM2      
TAM Engineer      
***We are unable to sponsor for this permanent full-time role*** Prestigious Fortune 500 Company is currently seeking a Tivoli Access Manager Engineer ( TAM ). Candidate will provide operations support of Access Management platforms and will work with other individuals onsite as well as virtually across the globe. Responsibilities: Reviewing and supporting technical components for complex applications, monitoring of infrastructure components Planning and executing ITIL activities for incidents, problems, changes and enhancements Incident investigation, diagnosis and incident resolution Effectively communicate with peers, quality control, testing and other technology teams Strong focus on documentation and standards Administration and support of Access Management products and Java language Managing a fully integrated, highly available application environment Utilizing knowledge of Solaris/Linux with basic scripting skills for platform support Utilizing knowledge of how other technology stacks such as storage (SAN/NAS), networking and security support our environment Utilizing knowledge of Oracle databases and their interaction with the Solaris/Linux Operating System to support our environment Qualifications: 3+ years of experience with deployment and support in TAM, Identify and Access Management (SSO/FSSO) in a large corporate infrastructure Experience with the following development environments/languages: Java, JavaScript, Shell Scripting and PERL Operational knowledge of WebSphere 2+ years experience with Java Webservice Working knowledge of Microsoft Windows/Unix/Linux/VMware Understanding of TCP/IP networks, HTTP, and DNS technologies (including F5 VIPs and Firewalls) Experience with one or more Database platforms (Oracle, MSSQL, MySQL, DB2) Hands on experience in supporting an identity and access management system integrated with target applications such as Active Directory, Sun Directory, SAP, RACF and AS400 (including LDAP protocol and user registries) ITIL knowledge (Incident Management, Problem Management, Change Management and Release Management) Preferred Skills Hands on experience in implementing Tivoli Access Manager (TAM), developing workflows and developing requirements to integrate target applications such as ActiveDirectory, Sun Directory, SAP, RACF and AS400 Experience with developing applications using TIBCO BW a plus Knowledge of Access Management including: User Provisioning Browsers, headers and http/https protocols Cookies and cookie handling SSL and certificates SAML, xml and attribute handling Understanding of Identity and Access Management Framework Education BA/BS Degree in Computer Science, Engineering, or Information Systems Advanced Degree, Industry certification in Security and Access Management are preferred CISM, CISSP, CISA, or other information security related certifications a plus

CJ-CCsup      
Call Center Support Analyst      
Call Center Support Analyst ***This is a 6+ Month Contract position*** ***We are unable to sponsor for this role*** Prestigious Financial Investment Firm is currently seeking a Call Center / Help Desk Support Analyst. Candidate will be responsible for providing first level support point of contact for end-users. This includes first call diagnosis, troubleshooting and resolution of end user applications and issues. The person will also assist in troubleshooting the problem areas by telephone or e-mail in a timely and accurate fashion or escalation to resolver groups. Interactions include employees at all levels, support resources and third party partners/providers to resolve and escalate problems. Responsibilities Accountable for taking calls to ensure our customers have the quickest and best possible service. Accountable to perform remote analysis, diagnosis and resolution of infrastructure and software related issues for end-users. Accountable to recommend and implement corrective solutions to ensure quick and accurate service delivery. Accountable to maintain, monitor and troubleshoot end-user workstations and related software to meet or exceed desktop service levels. Accountable to collaborate with internal and external technicians to ensure efficient operation of the companys end user infrastructure and applications. Accountable for receiving and respond to incoming calls and/or e-mails regarding workstation, application or infrastructure related issues. To answer and perform software move, add, and change (MAC) requests as they are submitted by managers, while assisting in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. Develop, update and communicate process and procedural documentation within corporate SharePoint system. Serve as an information hub to route internal and external requests to the appropriate support staff and follow the escalation structure when applicable. Maintain an efficient and structured incident escalation process which minimizes resolution times and properly transfers issues to the most capable support resource. Resolve as many issues and problems at first call, tracking metrics and documenting incidents through the ticketing system while including valuable information for the next level support function. QUALIFICATIONS: 2+ years working experience with an enterprise class call center ticketing system (Remedy, CA-Service Desk, Service Manager, etc.) 2+ years experience in a Call Center position. 2+ years of DNS, DHCP and Active Directory technologies 2+ years experience in a technology position with a broad knowledge of end user support of desktop, laptop and distributed systems. 2+ years experience in Microsoft Desktop Operating Systems including Windows XP and Windows 7 Technical skills through understanding of Windows based PC hardware, peripherals and networking. Excellent understanding of Call Center operations Excellent verbal and written communications skills with technical and non-technical staff and end-users. Excellent customer service skills, including empathic listening skills Excellent follow up skills to see task through to resolution and communicate problem status to end users and management such as notification of completion, notification of delay and explaining rationale. Knowledge in the following technologies: Microsoft Windows XP/7, Office Professional (Outlook, Word, Excel, Access, PowerPoint), VPN and remote access clients, mobile devices, Microsoft Internet Explorer, Adobe Acrobat, Antivirus client software, imaging tools (Ghost, etc.), software distribution tools (System Center Configuration Manager, etc.)

CJ-TAM      
TAM Engineer      
***We are unable to sponsor for this permanent full-time role*** Prestigious Fortune 500 Company is currently seeking a Tivoli Access Manager Engineer ( TAM ). Candidate will provide operations support of Access Management platforms and will work with other individuals onsite as well as virtually across the globe. Responsibilities: Reviewing and supporting technical components for complex applications, monitoring of infrastructure components Planning and executing ITIL activities for incidents, problems, changes and enhancements Incident investigation, diagnosis and incident resolution Effectively communicate with peers, quality control, testing and other technology teams Strong focus on documentation and standards Administration and support of Access Management products and Java language Managing a fully integrated, highly available application environment Utilizing knowledge of Solaris/Linux with basic scripting skills for platform support Utilizing knowledge of how other technology stacks such as storage (SAN/NAS), networking and security support our environment Utilizing knowledge of Oracle databases and their interaction with the Solaris/Linux Operating System to support our environment Qualifications: 3+ years of experience with deployment and support in TAM, Identify and Access Management (SSO/FSSO) in a large corporate infrastructure Experience with the following development environments/languages: Java, JavaScript, Shell Scripting and PERL Operational knowledge of WebSphere 2+ years experience with Java Webservice Working knowledge of Microsoft Windows/Unix/Linux/VMware Understanding of TCP/IP networks, HTTP, and DNS technologies (including F5 VIPs and Firewalls) Experience with one or more Database platforms (Oracle, MSSQL, MySQL, DB2) Hands on experience in supporting an identity and access management system integrated with target applications such as Active Directory, Sun Directory, SAP, RACF and AS400 (including LDAP protocol and user registries) ITIL knowledge (Incident Management, Problem Management, Change Management and Release Management) Preferred Skills Hands on experience in implementing Tivoli Access Manager (TAM), developing workflows and developing requirements to integrate target applications such as ActiveDirectory, Sun Directory, SAP, RACF and AS400 Experience with developing applications using TIBCO BW a plus Knowledge of Access Management including: User Provisioning Browsers, headers and http/https protocols Cookies and cookie handling SSL and certificates SAML, xml and attribute handling Understanding of Identity and Access Management Framework Education BA/BS Degree in Computer Science, Engineering, or Information Systems Advanced Degree, Industry certification in Security and Access Management are preferred CISM, CISSP, CISA, or other information security related certifications a plus

CJ-CQad      
Adobe CQ5 Systems Administrator      
***This is a remote role with 25% travel required*** Prestigious Software Firm is currently seeking a Adobe CQ5 Systems Administrator. Candidate will have the opportunity to see some of the most complex installations of AEM that exist. Responsibilities: Install, configure, maintain, upgrade, patch management, troubleshoot, repair, and support Adobe Experience Manager (AEM)/CQ5 Content Management System products. Provide support of AEM/CQ5 infrastructure with load-balanced, replicated and fail-over capabilities. Participate in on-call rotation providing 24x7 support according to established client SLA guidelines. Monitor Adobe Experience Manager/CQ5 infrastructure and provide both proactive and reactive support, problem management and root cause analysis. Implement best practices for infrastructure configuration, migration/deployment and backup for maximum ROI with reduced operational cost. Support application deployment into the Adobe Experience Manager/CQ5 environments, configuring application needs, deploying code/content, troubleshooting and performance tuning. Understand and participate in change control and change management processes. Provide incident queue resolution support within established client SLA guidelines. Define and improve common processes, procedures and framework guidelines for use across multiple Adobe Experience Manager/CQ5 environments. Perform other duties as assigned by the Team Lead. Requirements: Demonstrated, hands on experience with Adobe Experience Manager/CQ5 Content Management Software (min. 3 years) - including template design, components, widgets and dialogs. Experience with at least one application server - Weblogic, Websphere, Tomcat Administrative experience with Web servers - IIS and Apache Excellent problem solving skills Minimum of 5 years' experience with all aspects of administering multiple systems/environments at an enterprise level. Bachelor's degree in Computer Science or Information Technology highly desirable. Experience in building and deploying enterprise level Web Content Management solutions on Adobe Experience Manager/CQ5. DevOps experience using tools such as Puppet, Chef, Jenkins, Vagrant, etc. Excellent, confident, and strong verbal and written communication skills. Able to communicate technical issues in a manner that is easily comprehensible to any level audience. Ability to work effectively in a team and with clients. Project management/team leader skills, and a preference for working in a team structure. Knowledge of application architecture and design patterns. Previous programming experience and/or understanding the latest development technologies. Proven, hands-on experience developing high-availability, multi-tiered web applications. Must be erudite with a commitment to continuous learning and improvement. Salary is dependent upon experience and recent compensation. All eligible candidates must be able to pass a criminal and financial background check. Desirable Skills: Experience migrating content into Adobe Experience Manager. Computer network experience. Knowledge and understanding of Red Hat Linux OS & Virtualization. Experience with Adobe Experience Manager in a cloud environment. Experience with consulting or government contracting in financial/banking industry.

adomeAEMsystem      
Adobe CQ5 AEM System Administrator      
Adobe CQ5 AEM System Administrator Remote Position $80-95K +Bonus ***This is a remote position that requires 25% travel** Prestigious Adobe Partner Firm is in need of an Adobe CQ5 Systems Administrator. This individual will have the opportunity to work on very complex system installations. Responsibilities: Install, configure, maintain, upgrade, patch management, troubleshoot, repair, and support Adobe Experience Manager (AEM)/CQ5 Content Management System products. Provide support of AEM/CQ5 infrastructure with load-balanced, replicated and fail-over capabilities. Participate in on-call rotation providing 24x7 support according to established client SLA guidelines. Monitor Adobe Experience Manager/CQ5 infrastructure and provide both proactive and reactive support, problem management and root cause analysis. Implement best practices for infrastructure configuration, migration/deployment and backup for maximum ROI with reduced operational cost. Support application deployment into the Adobe Experience Manager/CQ5 environments, configuring application needs, deploying code/content, troubleshooting and performance tuning. Understand and participate in change control and change management processes. Provide incident queue resolution support within established client SLA guidelines. Define and improve common processes, procedures and framework guidelines for use across multiple Adobe Experience Manager/CQ5 environments. Perform other duties as assigned by the Team Lead. Requirements: Demonstrated, hands on experience with Adobe Experience Manager/CQ5 Content Management Software (min. 3 years) - including template design, components, widgets and dialogs. Experience with at least one application server - Weblogic, Websphere, Tomcat Administrative experience with Web servers - IIS and Apache Excellent problem solving skills Minimum of 5 years' experience with all aspects of administering multiple systems/environments at an enterprise level. Bachelor's degree in Computer Science or Information Technology highly desirable. Experience in building and deploying enterprise level Web Content Management solutions on Adobe Experience Manager/CQ5. DevOps experience using tools such as Puppet, Chef, Jenkins, Vagrant, etc. Excellent, confident, and strong verbal and written communication skills. Able to communicate technical issues in a manner that is easily comprehensible to any level audience. Ability to work effectively in a team and with clients. Project management/team leader skills, and a preference for working in a team structure. Knowledge of application architecture and design patterns. Previous programming experience and/or understanding the latest development technologies. Proven, hands-on experience developing high-availability, multi-tiered web applications. Must be erudite with a commitment to continuous learning and improvement. Salary is dependent upon experience and recent compensation. All eligible candidates must be able to pass a criminal and financial background check. Desirable Skills: Experience migrating content into Adobe Experience Manager. Computer network experience. Knowledge and understanding of Red Hat Linux OS & Virtualization. Experience with Adobe Experience Manager in a cloud environment. Experience with consulting or government contracting in financial/banking industry.

adobeAEM      
Adobe CQ5 AEM System Administrator      
Remote Position $80-95K +Bonus ***This is a remote position that requires 25% travel** Prestigious Adobe Partner Firm is in need of an Adobe CQ5 Systems Administrator. This individual will have the opportunity to work on very complex system installations. Responsibilities: Install, configure, maintain, upgrade, patch management, troubleshoot, repair, and support Adobe Experience Manager (AEM)/CQ5 Content Management System products. Provide support of AEM/CQ5 infrastructure with load-balanced, replicated and fail-over capabilities. Participate in on-call rotation providing 24x7 support according to established client SLA guidelines. Monitor Adobe Experience Manager/CQ5 infrastructure and provide both proactive and reactive support, problem management and root cause analysis. Implement best practices for infrastructure configuration, migration/deployment and backup for maximum ROI with reduced operational cost. Support application deployment into the Adobe Experience Manager/CQ5 environments, configuring application needs, deploying code/content, troubleshooting and performance tuning. Understand and participate in change control and change management processes. Provide incident queue resolution support within established client SLA guidelines. Define and improve common processes, procedures and framework guidelines for use across multiple Adobe Experience Manager/CQ5 environments. Perform other duties as assigned by the Team Lead. Requirements: Demonstrated, hands on experience with Adobe Experience Manager/CQ5 Content Management Software (min. 3 years) - including template design, components, widgets and dialogs. Experience with at least one application server - Weblogic, Websphere, Tomcat Administrative experience with Web servers - IIS and Apache Excellent problem solving skills Minimum of 5 years' experience with all aspects of administering multiple systems/environments at an enterprise level. Bachelor's degree in Computer Science or Information Technology highly desirable. Experience in building and deploying enterprise level Web Content Management solutions on Adobe Experience Manager/CQ5. DevOps experience using tools such as Puppet, Chef, Jenkins, Vagrant, etc. Excellent, confident, and strong verbal and written communication skills. Able to communicate technical issues in a manner that is easily comprehensible to any level audience. Ability to work effectively in a team and with clients. Project management/team leader skills, and a preference for working in a team structure. Knowledge of application architecture and design patterns. Previous programming experience and/or understanding the latest development technologies. Proven, hands-on experience developing high-availability, multi-tiered web applications. Must be erudite with a commitment to continuous learning and improvement. Salary is dependent upon experience and recent compensation. All eligible candidates must be able to pass a criminal and financial background check. Desirable Skills: Experience migrating content into Adobe Experience Manager. Computer network experience. Knowledge and understanding of Red Hat Linux OS & Virtualization. Experience with Adobe Experience Manager in a cloud environment. Experience with consulting or government contracting in financial/banking industry.

sb-aem-admin      
      
Rapidly growing Adobe Partner Firm seeks a talented Adobe CQ Administrator. The ideal candidate will have hands-on professional experience with content management and systems administration.

CJ-NetDet      
Network Systems Administrator      
Network Systems Administrator ***We are unable to sponsor for this permanent full-time role*** Prestigious Enterprise Company is currently seeking a Network Systems Administrator with Cisco Networking, Windows, VM, Linux, and Exchange experience. Candidate will be responsible for supporting and maintaining the IT environment. The environment contains a blend of Windows Servers, Windows Professional workstations, MAC workstations, WAN, LAN, VPN, Microsoft Exchange 2010 Server, Active Directory, Linux / UNIX, Multicast, Unicast, VOIP, and IP video streaming. Extensive knowledge and experience in support enterprise-wide network best practices as well as network security protocols specifically Checkpoint Firewalls, Cisco CoS & QoS with extensive Layer  3 routing. Management experience In addition, desktop computer support and Cisco and Brocade layer 3 switches. Software application experience in Windows programming in .Net, video file conversion, Great Plains financial application, and VOIP phone system. This individual should have a high level of initiative and will assume responsibility for helpdesk support services, as well as preform hardware, software and network troubleshooting in a timely and effective manner. Guiding the implementation of facilities infrastructure from the ground up with minimal supervision. Documenting new and existing infrastructure deployments. QUALIFICATIONS: Work experience includes: enterprise network design and support, network security protocols, high-availability fault-tolerant distributed storage systems, Firewalls & IDS (Cisco),VPN (Cisco/Juniper), Routers and Switches (Cisco/HP/ 3Com/Brocade), Linux and UNIX, Windows Workstation and Exchange 2010 system design and administration, Active Directory group policy management and integration using ldap and kerberos, virtualized servers (VmWare). Experience in project management and estimating. Minimum 5 years of solid networking experience. Excellent communications skills, both verbal written. Ability to work independently and manage team responsibilities and be able to work under stressful conditions with a sense of urgency. Experience in broadcast systems is definitely a plus. Bachelors degree in a computing or engineering program preferred.

      
IT System Support Engineer      
Support System Engineer Chicago, IL or Louisville, IK Salary: $50-70K +Bonus Systems Support Specialist position has responsibility for providing the highest level of timely technical support and customer service to senior executive leadership. This highly visible position will manage a variety of issues across many systems and devices. At times it may be necessary for the person in this position to travel on a national or international basis. Travel is estimated to be less than 10%. Because the person will be working with senior executives it is critical that this person possess the highest level of attention to detail, an acute sense of urgency, a strong customer service focus, and expert technical knowledge. The Systems Support Specialist role will also require a willingness to provide support evenings and weekends when needed. Excellent communications skills, written and verbal, and a sense of urgency are required to be successful in this role. A successful candidate in this role will be a confident self-starter who requires minimal supervision, is comfortable with ambiguity and is very adaptable. This person will also provide expert support across many different devices, operating systems and applications Specific responsibilities include, but are not limited to: " Provide technical support and one-on-one assistance to senior leadership in a timely manner " Trouble shoot a variety of problems (for domestic as well as international situations) including but not limited to o All aspects of connectivity ex. 3G/4G, WiFi, smart phones, VPN, Citrix, VOIP, Video conferencing etc. o General productivity applications ex. Microsoft Word, Power Point, Excel, Visio, Lync, Exchange/Outlook o All aspects of hardware e.g. Laptops/PDA/smart phones (Android and Apple), etc. " Takes ownership of issues and act as a liaison in order to conduct root cause analysis to completely resolve all issues permanently and in a timely fashion. " Anticipating potential issues and working to resolve them proactively before they become a problem. " Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software " Collaborate with first level Microsoft technical support engineers " Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems. " Confer with staff, users, and management to establish requirements for new systems or modifications. " Assist with general help desk and system support duties as needed. " Develop training materials and procedures, and/or train users in the proper use of hardware and software. " Read trade magazines and technical manuals, and attend conferences, training, and seminars to maintain knowledge of hardware and software " Answer users' inquiries regarding computer software and hardware operation to resolve problems. Experience: " Must have a minimum of 3+ years of technology support experience, preferably working with C-suite clients " Bachelors in Computer Science or equivalent degree with experience. " Deep technical knowledge working across multiple applications, operating systems and devices is required " Expert knowledge of email exchange systems " Experience at an Investment/Asset Management or Real Estate high-performing, results-focused organization is strongly preferred " Excellent communication and interpersonal skills are required as this position will work directly with the executive team. " Candidate should be an expert with multiple devices, operating systems and applications " Experience with networks, VOIP, systems security required, as is experience with Microsoft technologies including Office, Exchange, SQL, Internet Explorer and others. " Sense of urgency, ability to trouble shoot complex problems is required " Should be a confident self-starter who requires minimal supervision, is comfortable with ambiguity and is very adaptable

      
IT System Support Engineer      
Support System Engineer Chicago, IL or Louisville, IK Salary: $50-70K +Bonus Systems Support Specialist position has responsibility for providing the highest level of timely technical support and customer service to senior executive leadership. This highly visible position will manage a variety of issues across many systems and devices. At times it may be necessary for the person in this position to travel on a national or international basis. Travel is estimated to be less than 10%. Because the person will be working with senior executives it is critical that this person possess the highest level of attention to detail, an acute sense of urgency, a strong customer service focus, and expert technical knowledge. The Systems Support Specialist role will also require a willingness to provide support evenings and weekends when needed. Excellent communications skills, written and verbal, and a sense of urgency are required to be successful in this role. A successful candidate in this role will be a confident self-starter who requires minimal supervision, is comfortable with ambiguity and is very adaptable. This person will also provide expert support across many different devices, operating systems and applications Specific responsibilities include, but are not limited to: " Provide technical support and one-on-one assistance to senior leadership in a timely manner " Trouble shoot a variety of problems (for domestic as well as international situations) including but not limited to o All aspects of connectivity ex. 3G/4G, WiFi, smart phones, VPN, Citrix, VOIP, Video conferencing etc. o General productivity applications ex. Microsoft Word, Power Point, Excel, Visio, Lync, Exchange/Outlook o All aspects of hardware e.g. Laptops/PDA/smart phones (Android and Apple), etc. " Takes ownership of issues and act as a liaison in order to conduct root cause analysis to completely resolve all issues permanently and in a timely fashion. " Anticipating potential issues and working to resolve them proactively before they become a problem. " Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software " Collaborate with first level Microsoft technical support engineers " Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems. " Confer with staff, users, and management to establish requirements for new systems or modifications. " Assist with general help desk and system support duties as needed. " Develop training materials and procedures, and/or train users in the proper use of hardware and software. " Read trade magazines and technical manuals, and attend conferences, training, and seminars to maintain knowledge of hardware and software " Answer users' inquiries regarding computer software and hardware operation to resolve problems. Experience: " Must have a minimum of 3+ years of technology support experience, preferably working with C-suite clients " Bachelors in Computer Science or equivalent degree with experience. " Deep technical knowledge working across multiple applications, operating systems and devices is required " Expert knowledge of email exchange systems " Experience at an Investment/Asset Management or Real Estate high-performing, results-focused organization is strongly preferred " Excellent communication and interpersonal skills are required as this position will work directly with the executive team. " Candidate should be an expert with multiple devices, operating systems and applications " Experience with networks, VOIP, systems security required, as is experience with Microsoft technologies including Office, Exchange, SQL, Internet Explorer and others. " Sense of urgency, ability to trouble shoot complex problems is required " Should be a confident self-starter who requires minimal supervision, is comfortable with ambiguity and is very adaptable
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