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RobynCCIE      
CCIE Systems Engineer      
CCIE Systems Engineer Looking for a CCIE with Enterprise experience to develop, engineer, implement and support of a very large network. As the Network Engineer Lead, you will be responsible for the design, implementation and support of Global Network. You will provide technical thought leadership for voice and data networks, define, maintain, communicate, and implement standards consistent with established architecture and strategy. Design Assessment and Strategy Support Leadership

ITnetwork      
IT System and Network Administrator       
Prestigious Schooling Institution in Chicago, IL is seeking Senior IT Systems and Network Engineer who can work across IT as well as manage outsourcers. This person will have one mid-weight IT individual underneath them. Will encompass Server, Networking (LAN to LAN) and Desktop (apple products). The IT Systems and Network Administrator will provide leadership, planning, implementation, coordination, project management and support of IT systems and software utilized by faculty, staff parents and students. The IT Systems and Network Administrator is responsible for researching and implementing best practices of network design, including but not limited to: telecommunications, VOIP, databases, network infrastructure, wireless, storage (NAS, SAN, cloud), backups and UPSs. Main Responsibilities "Working with the Director of Academic Technology, develop and maintain the Schools strategic academic technology plan aligned with the Schools mission and vision. "Research and assess future technology options to support and grow technology. They will design a network from scratch in two buildings. A 82,000 square foot and a soon to be 240,000 square foot building. "Responsible for managing technology budgets and making sure they remain within budgetary requirements. "Ensures that all servers, switches, routers and other network devices are configured securely and that patches are applied in a timely manner. "Responsible for configuring all network devices "Provides assistance to users in the management of school technology (computers, network, tablets, etc.) "Makes sure that proper procedures are in place to protect the integrity of data. "Responsible for all computer accounts necessary for faculty and staff to perform their duties. Works with students on student account management, as appropriate. "Establishes backup solutions for data and makes sure that multiple levels of redundancy are in place for critical data. "Provides A/V support for classroom technologies. "Repairs computer and other technology equipment, as feasible. "Provides training on technology to faculty and staff. Qualifications "Minimum of five years network administration experience. *Strong experience in campus core routing and switching *Strong experience in Windows Server Administration "Strong planning, organization and project management skills. "Ability to work collaboratively in fast paced, deadline driven, innovative and entrepreneurial work environment. "Degree in technology management or similar required. "Supervision/management experience preferred. "Strong written and communication skills. Ability to communicate clearly, effectively and pro-actively complex technical concepts or issues to non-technical stakeholders. "Comfortable with Mac iOS and Windows platforms. "Ability to demonstrate exceptional analytic, strategic and problem-solving skills.

sb-nwsys      
Senior IT Systems and Network Engineer      
A Global Premier Educational Institution is seeking a dynamic and multi-faceted IT Systems and Network Engineer. The IT Systems and Network Administrator will provide leadership, planning, implementation, coordination, project management and support of IT systems and software utilized by faculty, staff parents and students. The IT Systems and Network Administrator is responsible for researching and implementing best practices of network design, including but not limited to: telecommunications, VOIP, school databases, network infrastructure, wireless, storage (NAS, SAN, cloud), backups and UPS's.

sb-leaddesktop      
Team Lead Desktop Support - Level 3 and Level 4      
Prestigious Institution in downtown Chicago seeks a Team Lead to support enterprise desktop operations ( level 3 and level 4). Position Highlights: Responsible for coordinating the local direction and selection of Desktop technologies, products, and standards, in alignment with enterprise architecture and shared services vision. Team Lead will manage a team of Desktop engineers supporting the enterprise physical and virtual desktop environment. Makes strategic decisions on hardware and software standards.

CJ-DeskLead      
Lead Desktop Infrastructure Engineer      
****We are unable to sponsor for this role*** Prestigious Institution is currently seeking a Lead Desktop Infrastructure Engineer from a large enterprise environment with strong leadership skills. Candidate will be responsible for coordinating the local direction and selection of Desktop technologies, products, and standards, in alignment with the enterprise architecture and shared services vision. Team Lead will manage a team of Desktop engineers supporting the enterprise physical and virtual desktop environment, and will make strategic decisions on hardware and software standards. Responsibilities: " Coordinates desktop engineering team of IS personnel for projects or for day-to-day technical support. Controls and reports project progress and results. " Considered one of the IS experts in desktop technologies, applications and mobile devices. Acts as a consultant to others in expert area. " Works in collaboration with project managers in project discovery or analysis. Provides leadership to address project interdependencies and issues. " Ability to document system requirements/functions, assist with user manuals and write status reports. " Understands the functions of related business units and healthcare in general. Knows where to obtain expertise (both IT and business), when knowledge is needed. Translates business problems to technical solutions. " Performs activities needed to maintain the status quo functions of assigned area; extended hours and on call duties required. Qualifications: " BS/BA degree in computer science, information systems, health care or related fields desirable. Relevant experience may be substituted for formal training. " Microsoft Certified Systems Engineer and / or ITIL certification desired to lead the technical support and technology implementation. " 7 years advanced technical knowledge and experience in distributed processing. " Experience in Windows Operating System for desktop environment. " Experience supporting a large Citrix environment. " Experience supporting Database infrastructures included but not limited to SQL and Oracle. " Network management (TCP/IP, DNS, DHCP). " Onsite and offsite disaster recovery planning and support. " Proven project management and decision-making capabilities. " Extensive experience with automatic software distribution technologies. " Expert knowledge managing Active Directory " Extensive experience with writing SQL Query Development (related to SCCM database) " Minimum 3 years experience with software package development via Wise and/or App-V " Software configuration management " Broad understanding of healthcare business lines and applications. " Extensive experience supporting Microsoft Exchange e-mail client (Outlook) " Extensive experience designing, building and supporting virtual desktop infrastructures using ZenApp and ZenDesktop " Command of common office tools (e.g. Microsoft Office Suite, Visio, e-mail) " Strong technical writing skills with proven experience in documenting System standards " Strong implementation and systems integration background. Technology Experience: Applications: Enterprise Windows 2000/2K3\2K8, Active Directory, VB script, Systems Configuration Management (SCCM), WSUS patch management, Desktop virtualization technologies, Symantec Enterprise Anti-Virus, Trend Micro Office Scan, Business Process Improvement, SQL, IIS Web services, WINS, DNS, DHCP, Exchange Email, Outlook, Networking: TCP/IP, Ethernet, Fiber, VPN, Wireless networking Hardware: HP, Dell, Machntosh, Wyse thin clients, Ergotron Mobile devices

systemWheeling      
Windows System Administrator       
Prestigious Firm is seeking a Windows System Administrator who can also lead the Help Desk. This individual will be responsible for Windows Server Administration the majority of the time and the remainder of the time will be doing helpdesk team lead work. This will be operational support of Windows server 2003, 2008 R2 and 2012. Support of Exchange is essential, they are running a single server environment with Exchange 2003 looking to move to Exchange 2010 this year. One VMWare host that is Linux-based. Any SharePoint Administration, SCCM work and SQL server experience is a plus. The 50% helpdesk time will be on desktops that run XP Windows 7 and Office 2003 and 2010. This will be a mix of desktop, AD, Exchange support. One person below them that is full-time helpdesk. The Senior Technical Lead, Systems Administrator, role is a blended role comprised of Systems, Server, Desktop and varying technical components. The role is responsible for installing, configuring, supporting, and maintaining companys systems, servers and telephony equipment. The role is also responsible for the day-to-day technical and operational activities of companys servers. The candidate will be responsible for troubleshooting, performance & data issues, monitoring, tuning, backup/recovery, archiving, optimizing, script development, and analysis of new technologies. In addition, the candidate will be a resource to the company with in depth knowledge of companys system and servers. 40% of the time System Administrator role 40% of the time Desktop Support role 15% mentoring other Help Desk staff & other duties as a Sr. Technical Lead role 5% of the time fulfilling other tasks assigned by the Manager Performance Expectation Allocation 60% Technical within Systems Administrator & Desktop roles 20% Performance within Sr. Technical Lead role 15% nontechnical performance 5% of the time fulfilling other tasks assigned by the Manager ESSENTIAL DUTIES AND MAJOR RESPONSIBILITIES " Support and maintain email environment (Exchange). " Support and maintain email encryption system. " Support and maintain backup environment (NetVault) including sending backups off site weekly " Monitor system environments, related jobs and procedures for optimal performance  using tools such as SCCM, Lansweeper and Solar Winds " Server performance tuning & optimization " Work with server tools and utilities for administration. " Support and resolve problems promptly with good solutions. " Maintain appropriate file retention; " Capacity planning - properly sizes and organizes including archive logs; calculate optimum disk space, memory, etc. " Manage hardware configurations and considerations for Server environment. " Recommend security of systems; ensure that policies are adhered to when they are approved and implemented. " Assist developers with testing database queries and resolving database performance issues in applications " Works closely with application and database development team to assist in developing processes that integrate with the in house application solutions. " Develop and maintain creative solutions and write technical design based on the business requirements. " Promote high quality, scalability, and timely completion of projects. " Review and resolve incoming production tickets. " Work as part of a team to coordinate development and determine project scope and limitations. " Support and maintain Anti-Virus systems. Ensure all devices are protected at all times. " Assess hardware needs, recommend purchases, and execute approved purchases of hardware and/or software. " Work with other Help Desk personnel to develop and maintain desktop images used for deployment. " During off hours, be available in an on-call status for production related support, testing, or projects as needed. Help Desk  responsible for day to day resolution of end user issues. " Review and resolve incoming production tickets. " Maintain existing ticketing tool; create, modify, and/or remove fields, configurations, build queries, & administration " Perform timely software deployment " Monitor Queued faxes system " Support Remote workers/Maintain Citrix Environment " Administer building security and time card system (create, disable, & modify users, access (door & fob)) " During off hours, be available in an on-call status for production related support, testing, or projects as needed. " Daily management of Journal Mailbox Sr. Technical Lead-responsible for mentoring Help Desk Staff, make technical decisions and participate in exploratory conversations. " Meets with IT personnel and management on specifics of projects, new technologies, and deadlines. " Provides technical support & guidance to management and peers for systems development. " Creates all relevant documentation relating to projects, along with create and/or maintain documentation around all aspects of the infrastructure environment. " Make technical recommendations and decisions, supported by management, on behalf of the Help Desk. " Employ and maintain technical best practices. " Identify and implement ways to simply daily support processes " Participate in new development discussions with business community as requested. " Provide input pertaining to employees performance to IT Director for delivery. " Identify skill-set or tool gaps within the team; submit recommendation to IT Director. Technical " Ability to support and maintain Active Directory. " Ability to support and maintain Exchange " Ability to support and maintain Sharepoint " Ability to support and maintain Microsoft SCCM 2012 " Ability to support and maintain VMWare " Proven track record of dealing with viruses and antivirus software " Ability to support and maintain Citrix " Ability to support and maintain images and deploying to desktops " Knowledge of database theory & designs. " General understanding of storage technologies, memory management & disk arrays. " Ability to support and maintain Windows 2012/2008/2003 environments. " Ability to support and maintain backup systems (NetVault) " Ability to work with a variety of mobile devices (iPad, Smart phones, Android, iPhone, etc.). " Ability to work with a telephony system " Ability to support and maintain Windows XP and Windows 7 environments REQUIREMENTS Computer Skills/Software Training: Must be proficient in; MS Office 2003 / 2010, Active Directory 2003 / 2010, Exchange 2003, Windows XP, 7, Server 2003, 2008 & 2012, VMWare, Sharepoint 2010, Citrix Presentation Server 4.5, SCCM 2012 Basic knowledge of Linux Non-Technical-all employees are responsible for displaying certain soft skills that support the companys values and culture along with the specific role the employee holds in the organization. Experience/Educational Requirements: " Bachelors degree (B.A.) from four-year College or University; or at least five years related experience and/or training; or equivalent combination of education and experience. " A minimum of 5 years of Exchange support responsibilities utilizing Exchange Server 2003/2010. " A minimum of 5 years of Active Directory / Group Policies support responsibilities. " A minimum of 5 years of VMware support responsibilities " A minimum of 5 years of storage support experience. " Experience with Microsoft SCCM " Experience with Altiris " Proven experience supporting a 24/7 environment. " Strong background in developing IT policies, procedures, and processes. " Proven history of working in a fast paced, changing environment with aggressive time-lines. " Ability to handle multiple projects/tasks. " Ability to set priorities and adjust work as necessary, meet deadlines, able to multi-task, " Excellent verbal and written communication skills.

SDnw      
Lead Service Desk Analyst      
Prestigious Financial Investment Firm located in Chicago is in need of a Lead Service Desk Analyst to work in their datacenter in Franklin Park, IL. Individual will support 1,200 people and will be responsible for providing first level support point of contact for end-users. This includes first call diagnosis, troubleshooting and resolution of end user applications and issues. The person will also assist in troubleshooting the problem areas by telephone or e-mail in a timely and accurate fashion or escalation to resolver groups. Interactions include employees at all levels, support resources and third party partners/providers to resolve and escalate problems. Responsibilities " Accountable for taking calls to ensure our customers have the quickest and best possible service. " Accountable to perform remote analysis, diagnosis and resolution of infrastructure and software related issues for end-users. " Accountable to recommend and implement corrective solutions to ensure quick and accurate service delivery. " Accountable to maintain, monitor and troubleshoot end-user workstations and related software to meet or exceed desktop service levels. " Accountable to collaborate with internal and external technicians to ensure efficient operation of the companys end user infrastructure and applications. " Accountable for receiving and respond to incoming calls and/or e-mails regarding workstation, application or infrastructure related issues. " To answer and perform software move, add, and change (MAC) requests as they are submitted by managers, while assisting in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. " Develop, update and communicate process and procedural documentation within corporate SharePoint system. " Serve as an information hub to route internal and external requests to the appropriate support staff and follow the escalation structure when applicable. " Maintain an efficient and structured incident escalation process which minimizes resolution times and properly transfers issues to the most capable support resource. " Resolve as many issues and problems at first call, tracking metrics and documenting incidents through the ticketing system while including valuable information for the next level support function. QUALIFICATIONS: " 3+ years working experience with an enterprise class call center ticketing system (Remedy, CA-Service Desk, Service Manager, etc.) " 2+ years experience in a Call Center position. " 2+ years of DNS, DHCP and Active Directory technologies " 2+ years experience in a technology position with a broad knowledge of end user support of desktop, laptop and distributed systems. " 3+ years experience in Microsoft Desktop Operating Systems including Windows XP and Windows 7 " 1+ years experience in Microsoft System Center Operations Manager or System Center Configuration Manager. " Technical skills through understanding of Windows based PC hardware, peripherals and networking. " Excellent understanding of Call Center operations " Excellent verbal and written communications skills with technical and non-technical staff and end-users. " Excellent customer service skills, including empathic listening skills " Excellent follow up skills to see task through to resolution and communicate problem status to end users and management such as notification of completion, notification of delay and explaining rationale. " Knowledge in the following technologies: Microsoft Windows XP/7, Office Professional (Outlook, Word, Excel, Access, PowerPoint), VPN and remote access clients, mobile devices, Microsoft Internet Explorer, Adobe Acrobat, Antivirus client software, imaging tools (Ghost, etc.), software distribution tools (System Center Configuration Manager, etc.)

CJ-LeadSD      
Lead Service Desk Support Analyst      
Prestigious Financial Investment Firm is currently seeking a Lead Service Desk/Call Center Support Analyst. Candidate will be responsible for providing first level support point of contact for end-users. This includes first call diagnosis, troubleshooting and resolution of end user applications and issues. The person will also assist in troubleshooting the problem areas by telephone or e-mail in a timely and accurate fashion or escalation to resolver groups. Interactions include employees at all levels, support resources and third party partners/providers to resolve and escalate problems. Responsibilities Accountable for taking calls to ensure our customers have the quickest and best possible service. Accountable to perform remote analysis, diagnosis and resolution of infrastructure and software related issues for end-users. Accountable to recommend and implement corrective solutions to ensure quick and accurate service delivery. Accountable to maintain, monitor and troubleshoot end-user workstations and related software to meet or exceed desktop service levels. Accountable to collaborate with internal and external technicians to ensure efficient operation of the companys end user infrastructure and applications. Accountable for receiving and respond to incoming calls and/or e-mails regarding workstation, application or infrastructure related issues. To answer and perform software move, add, and change (MAC) requests as they are submitted by managers, while assisting in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. Develop, update and communicate process and procedural documentation within corporate SharePoint system. Serve as an information hub to route internal and external requests to the appropriate support staff and follow the escalation structure when applicable. Maintain an efficient and structured incident escalation process which minimizes resolution times and properly transfers issues to the most capable support resource. Resolve as many issues and problems at first call, tracking metrics and documenting incidents through the ticketing system while including valuable information for the next level support function. QUALIFICATIONS: 3+ years working experience with an enterprise class call center ticketing system (Remedy, CA-Service Desk, Service Manager, etc.) 2+ years experience in a Call Center position. 2+ years of DNS, DHCP and Active Directory technologies 2+ years experience in a technology position with a broad knowledge of end user support of desktop, laptop and distributed systems. 3+ years experience in Microsoft Desktop Operating Systems including Windows XP and Windows 7 1+ years experience in Microsoft System Center Operations Manager or System Center Configuration Manager. Technical skills through understanding of Windows based PC hardware, peripherals and networking. Excellent understanding of Call Center operations Excellent verbal and written communications skills with technical and non-technical staff and end-users. Excellent customer service skills, including empathic listening skills Excellent follow up skills to see task through to resolution and communicate problem status to end users and management such as notification of completion, notification of delay and explaining rationale. Knowledge in the following technologies: Microsoft Windows XP/7, Office Professional (Outlook, Word, Excel, Access, PowerPoint), VPN and remote access clients, mobile devices, Microsoft Internet Explorer, Adobe Acrobat, Antivirus client software, imaging tools (Ghost, etc.), software distribution tools (System Center Configuration Manager, etc.)

lead ibm, bpm odm      
Lead IBM BPM ODM System Engineer       
Prestigious Fortune 500 Firm is seeking a Lead Engineer over IBM Business Process Manager and Operation Decision Manager. Any experience with Business Activity Monitoring or CPLEX is strongly desired but not required. Will join a team of 6 and be a lead in the group. This group architects and engineers the environment and then a separate team of developers customize the BPM, ODM and BAM applications. This person must be able to communicate with the developers and functionally understand what they need and architect / engineer the environment so the developers can do what they are trying to do. Must have BPM 8.0 experience and any IBM Pure application Server is a plus. This person usually grew up as a WebSphere Admin and then got in to engineering of the system. A background in Java Development is a plus but not required. Will stand up the environment, architect environment to allow the developers to customize the BPM and ODM environments. Must have great soft skills as communicating across numerous teams. Job Summary Under minimal direction, responsible for leading and overseeing, instructing, directing, and checking the work of other systems engineers. Leads the designs, implementation or installation, maintenance and administration of infrastructures including complex hardware, software and configurations. Ensures overall system performance and ensures corrective measures are put into place on failed components. Manages relationships and projects. Leads collaborative efforts to ensure that new and existing infrastructure, software, hardware and configurations are developed and deployed. Ensures the creation of standards, procedures, guidelines, and policies. Coaches, mentors, guides, and provides oversight to engineers. Knowledgeable of one or more technologies, products or applications. Exhibits the highest degree of technical expertise. Acts as the subject matter expert. Job Responsibilities " Acts as top level technical expert in on or more technologies, products or applications leading the design, implementation and management of solutions within the supported technologies, products, and services. " Oversees definition of standards, specifications, procedures, processes, guidelines, and policies. Ensures requirements and deliverables are clearly documented and defined. Ensures that project, business, and technical requirements are completed in a timely manner within budget. Oversees staff to assure that supported products and services are monitored and proactively managed to assure performance, availability, security, and capacity. " Reviews complex problems and approves proposed solutions. Works concurrently on issues across multiple products and services. Serves as an escalation point representing supported technologies, products and services to other IT groups. " Participates in and lends leadership to the evaluation of products and/or procedures to enhance productivity and effectiveness. Works with vendors and evaluates products with vendors. Defines specifications, evaluates against specification and makes recommendations. " Analyzes and estimates feasibility, costs, time, and work effort needed to design and implement complex technical solutions. " May lead projects with moderate or larger sized scope and teams. " Works collaboratively with and provides guidance to areas of IT and to ensure the most effective results, utilizing best solutions for the situation. " Communicates with software and hardware vendors, technical support, and engineering. Facilitates communications between IT groups and vendors. " Coaches, mentors, guides, and provides oversight to engineers. " Understands the business organizational structure and culture to best attain objects and results. Qualifications " Bachelor's Degree in MIS, Computer Science or Engineering. " Expertise with Websphere Application Server design, engineering, and implementation. " Expertise with BPM (Business Process Manager), BAM (Business Activity Monitor), ODM (Operational Decision Manager), and CPLEX design, engineering, and implementation. " Experience with IBM Pure Application Server. " Bachelor's Degree and at least 7 years of IT experience or High School Diploma/GED and at least 9 years of experience in application development, or systems or network administration. " Experience communicating technical information both verbally (on the phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various technical and non-technical audiences (work group, team, company management, prospective acquisitions, external clients). " Experience working with Enterprise Architecture standards and processes and encouraging the application of standards across systems and organizations within the enterprise. " Experience negotiating with outside vendors, including negotiating contracts, prices, resolving service issues and reconciling differences. " Willing to travel up to 15% of the time for business purposes (within state and out of state).

windownsSC      
Windows System Engineer      
Prestigious Company is seeking a Senior Systems/Helpdesk or Junior Engineer that wants to move up to a System Engineer role. This individual needs to have a good server admin background that can assist with or escalate Windows Server, Exchange, VM, Raid, Backup tickets. Will provide second level support and escalate to third level resources. This individual will be joining a team of 10. Any Comvault is highly preferred, as is ITIL and Change Management experience. Some networking and SAN knowledge is preferred. As a member of the team the SE is required to provide day-to-day support and maintenance of) server based hardware, operating systems, applications and various infrastructure software. Other responsibilities will include troubleshooting business critical incidents, working with Attorneys, System Architect (SA), other SEs, Application Administrators (AA), Helpdesk (HD), and Site Support (SS). The SE should stay abreast of current and new technology as it relates to their role. In addition, the SE will assist with testing and QA of software to ensure a high quality of service. They will work directly with SA, HD and SS as Level 2 (L2) support, escalating as needed to L3. They must be customer focused, proactive, accept ownership, have a sense of urgency and understand the culture and complexity of a Law Firm. Primary Requirements: " Direct support for all first calls to the IOps team from Users, Systems Administrators, Helpdesk, and NOC; " Monitor the Team mailbox for new requests; " Monitoring of all system Alerts, Backups and Security Logs; " Strong working knowledge of TCP/IP; " 5+ years of Information Technology (IT) experience supporting Enterprise Class Servers in a heterogeneous environment; " In depth understanding of Operating Systems including how they interact and utilize hardware platforms; " Troubleshooting, diagnosing, and problem solving skills in high pressure production environments; " Must be able to think quickly, outside the box and willing to accept and embrace change; " Must be accustomed to responding quickly and in a controlled manner to emergencies; " Must be willing to work extended hours, nights, weekends, and rotating on-call duties when needed by management and to resolve outages, completed projects and tasks by delivery dates; " While on-call, SEIs required to carry a laptop and Blackberry/Cell phone. Response time must be within 15 minutes to alerts; Expert experience with the following: o Backup and Recovery techniques; o Current versions of Microsoft Windows Server Operating Systems; o Hardware repair; o Print Services; o RAID Technology; o Server hardware builds; o Terminal Services; o Web Services; Secondary Requirements: " Active Directory Services; " At least one Technology Certification; " Willing to travel to remote locations when needed, even at a moments notice; " Strong verbal, written, organization and communication skills; must clearly communicate Systems related technical issues with customer/clients and management; " Previous Law firm experience preferred or equivalent high speed, high-pressure environments a must; Working experience with the following: o Current version of Microsoft Exchange Server; o LAN/WAN technology; o Storage technology; o Systems Security; o Virtual Technology  Hyper-V and/or VMware; Primary Responsibilities: " Follow strict Change Management (CM) policies regarding productions changes; " When assigned tasks, SE will be required to continue working on the task through completion, or until the task is properly transferred to another SSE or until priorities are change by management; " When delays are expected in delivery of assignments immediate escalation to supervisor; " Perform reviews of security logs and error logs; " Must validate backups can be retrieved and restored for the systems they support; " Assists in the daily and pro-active maintenance of infrastructure environment; " Follow strict Systems reboot policy; " Follow strict Systems patching policy; " Follow pre-deployment checklists; " Is required to install only approved software on Systems; " Assists in the daily monitoring of servers/systems and respond quickly to alerts; " Is required to follow proper escalation procedures as defined by management; " Is required to attend knowledge transfer sessions as necessary as well as facilitate knowledge transfer to other co-workers; " Must complete or update operational runbooks as required regarding new server builds or production changes in general; " SE will have the opportunity to learn other technologies to further their technical and career growth, only after they have achieved an expert level for their primary support roles; Other Responsibilities: " Take part in CM meetings as necessary; " Must be punctual, based on service level agreements and staff schedule. Required to communicate with management if they are going to be late for more than 15 minutes or away from desk for extended periods of time; " Establishes a cordial and professional working relationship with other team members; " Management may assign other duties not listed above; Mentors: " Helpdesk (HD); " Site Support (SS).

messaging      
Messaging Engineer (Office 365 and Exchange)      
Prestigious Enterprise Company is in need of a Messaging Engineer with experience supporting Office 365 and Exchange as well as technologies like ADFS and mobile device management software. The primary function of the Messaging Engineer is to provide daily operational support at a tier 3 level for all topics of messaging, system administration and mobility. Including but not limited to MS exchange environments, Active Directory, Active Directory Federation Services, MS Windows server 2008, guidance and daily operational work with offshore teams. This also includes researching mobile hardware and updates as well as device releases and management, engineering and architecture of a mobile device management platform. This position is responsible for all messaging and mobile related issues accomplished through the following responsibilities: Cellular hardware technology research and recommendation Research and application of mobile operating systems Operational implementation of mobile strategies All messaging related operational duties o Exchange 2003 o Exchange 2010 o Office 365 o ADFS o Active directory o Backup solutions o Active sync BES server administration Operational support of the manager of voice and data communication services in all daily operations Work in Remedy ticket system resolving tier 3 voice and data tickets Provide optimal customer service to the organization Research new products, emerging technologies, new releases of existing software/hardware through conferences, publications, seminars, user groups and the Internet in order to provide evaluations and recommendations Constant communication with executive management on all topics in Voice and data queue (incident management) Monthly financial audits of cellular bills Weekly audit of cellular MACD Daily interaction with multiple teams around ticket resolution Executive support Backup to Mobile Analyst Other duties as assigned Qualifications include the following: " High School Degree, technical/vocational training in networking and telecommunication systems and equipment; College courses or degree preferred but not required " 5 years, architecturally, engineering and supporting exchange emails system " 2 years Blackberry enterprise services support and hardware support " 2 years mobile hardware support " 5 years Microsoft Server systems support " Fundamental understanding of network topology and networks, including DMZ, Firewall, and F5-other load balancer hardware " Basic understanding of telecommunication systems and services " Basic understanding of general audio and video basics and components " Certifications preferred " Excellent communication skills

middlewareIIS      
Middleware Engineer (Microsoft IIS and Websphere)      
Prestigious Enterprise Company is currently seeking a Middleware Engineer who is strong in Microsoft IIS and Websphere. Candidate will be responsible to provide technical leadership for the middleware architecture running on Midrange, and Intel system. Candidate will design, update and manage the overall conceptual and physical architecture which currently consists but not limited to Microsoft IIS and Application platforms such as WebSphere and WebLogic Application Servers. This position will work closely with other team within IT as well as outside vendors. Responsibilities: " Responsible to design, build, and manage highly available Web and Application Server infrastructure Maintaining technical architecture (configure, monitor, tune and troubleshoot) " Perform system/software upgrades and apply maintenance releases " Research new technologies to enhance/ streamline the Web and Application Server architecture Qualifications: " 8-10 years overall experience in software engineering, IT leadership, infrastructure solutions, or similar technical roles " Knowledge of HTML, Java, XML, JavaScript, VBScript and related technologies SOAP, and AJAX practices " Extensive knowledge in Net application platforms and J2EE " Experience with Web Services/Service Oriented Architecture (SOA) and Messaging approaches and concepts " Experience configuring and working with monitoring tools (i.e. Tivoli, Microsoft) " Extensive knowledge working in multi-platform networked, load balanced and clustered environments " Extensive knowledge in 3rd party package integration across multiplatform environments (i.e., Citrix, Informatica, Endeca, JDA) " Extensive knowledge with the following Enterprise Application Server toolsets: Websphere Application Server, BEA Application Server, Apache, Tomcat and Microsoft IIS Operating systems administration (i.e., AIX P-Series, Windows) " Excellent analytical/problem solving skills " Bachelor degree in computer information systems or equivalent " Ability to facilitate meeting with various application and technical team members " Demonstrated ability to negotiate acceptable integration solutions across teams " Project Management skills " Strong communication skills-written and verbal
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