Job Search Results 1-6 of 6 jobs shown. genesys        Call Center Technology Development Analyst (Gensys       *6 Month Contract to hire** Prestigious Fortune 500 Company is seeking a Call-Center Technology Development Analyst. Strong contact center backend, developing call-center technologies..NET, VB.NET and C++ development experience. 2+ years of experience with Genesys, Aspect and Nice Systems. Job Summary: In this role, you will be responsible for working with Technical and Business teams to support contact center applications using a proactive support model. Under general supervision, provides technical expertise in design, development, coding, testing, and debugging new software or significant enhancements to Call Center technologies utilizing .NET, VB.NET, and C++. You will conduct a wide range of quality-control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements. Conducts complex business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives. Accountable for troubleshooting tier 2 and 3 production tickets, performance tuning, and building enhancements to the Call Center Technology applications post go-live. Essential Duties and Responsibilities: Development: · Develops cost-effective information technology solutions by analyzing, coding, testing, and implementing new and by modifying existing software applications that are relatively complex with full competency. Specifically support Genesys, Aspect, Nice, and other software applications that support contact center operations. · Develops report specifications with key stakeholders based on end-user requirements and business needs. Understands report audience and provides subject matter expertise on report usability including the data provided and format. · Coordinates with users to determine requirements. · Reviews systems under development and related documentation. · Resolves customer complaints and responds to suggestions for improvements and enhancements. · Participates in the development of software user manuals. · May occasionally acts as team leader on less complex projects. · May assist in training less-experienced software development staff. Quality Assurance: · Executes moderately complex tests according to established plans and scripts, documents problems in an issue log, and retests software corrections to ensure problems are resolved. · Creates test data files with valid and invalid records to thoroughly test program logic and verify system flow. · Drafts and revises moderately complex test plans and scripts. · Identifies, recommends and implements changes to enhance the effectiveness of quality assurance strategies. · Occasionally acts as team leader on less complex projects and/or coordinates activities of the project team and assists in monitoring project schedules and costs. Business Systems Analysis: · Works at a high technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. · Coordinates with users to determine business and user requirements, process flow definitions, and functional specifications. · Coordinates documentation of requirements and formulation of test plans. · Develops and manages development of complex information systems, or revisions to existing system logic difficulties as necessary to meet business requirements. · Coordinates with multiple vendors and/or internal departments to determine requirements and to access support for projects or requirements outside of the scope for the department. · Ensures user satisfaction by providing installation, configuration, preventative maintenance and quickly troubleshooting and resolving problems. Confers with supervisor on unusual matters. · Reviews progress and evaluates results for accuracy and efficiency. · May guides and advises less-experienced Analysts. · May act as team leader on systems projects. Establishes and communicates common goal and direction for the team. Coordinates activities of the project team, project plans, and assists in monitoring project schedules and costs. Education and Experience: · Bachelors Degree, or equivalent experience, in Computer Science, MIS or similar area of study required · Four to six years of previous hands on technical experience within a large multi-site contact center · Five years experience coding in .NET, VB.NET, and C++ · Three years experience with Genesys, Aspect, and Nice Systems Certificates, Licenses or Registrations: · Genesys Dialer, Aspect Dialer, and Nice System Certifications preferred Other Knowledge, Skills or Abilities Required · Administration of skill based routing, call vectoring, announcement management, Voice over IP, IP Softphone, IP Agent, TTS, CTI screen pop, ARS routing, and dial plans. · Aspect Tools  RTR, Dataviews, and Lyricall · Genesys  CC Pulse, IRD, CEM, IW · AS400 · SQL and Oracle database is a plus · Web development tools and languages HTML, CSS, Java, and Web Sphere. · SCM methodologies and procedures, QA process and procedures, and software development life cycle. · Proficient in negotiating issues to resolution. · Troubleshooting PC problems and issues. · Proficient knowledge of PC systems, hardware and software. Remedy Action Request System (Help Desk System). CJ-Genesys       Genesys Call Center Developer       ***This is a 6 month Contract to Hire Position onsite daily in the Phoenix area, must live or relocate to the Phoenix area*** Prestigious Fortune 500 Company is currently seeking a Genesys Genesys Call Center Developer. Candidate will be responsible for working with Technical and Business teams to support contact center applications using a proactive support model. Under general supervision, provides technical expertise in design, development, coding, testing, and debugging new software or significant enhancements to Call Center technologies utilizing .NET, VB.NET, and C++. You will conduct a wide range of quality-control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements. Conducts complex business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives. Accountable for troubleshooting tier 2 and 3 production tickets, performance tuning, and building enhancements to the Call Center Technology applications post go-live. Responsibilities: · Develops cost-effective information technology solutions by analyzing, coding, testing, and implementing new and by modifying existing software applications that are relatively complex with full competency. Specifically support Genesys, Aspect, Nice, and other software applications that support contact center operations. · Develops report specifications with key stakeholders based on end-user requirements and business needs. Understands report audience and provides subject matter expertise on report usability including the data provided and format. · Coordinates with users to determine requirements. · Reviews systems under development and related documentation. · Resolves customer complaints and responds to suggestions for improvements and enhancements. · Participates in the development of software user manuals. · May occasionally acts as team leader on less complex projects. · May assist in training less-experienced software development staff. · Executes moderately complex tests according to established plans and scripts, documents problems in an issue log, and retests software corrections to ensure problems are resolved. · Creates test data files with valid and invalid records to thoroughly test program logic and verify system flow. · Drafts and revises moderately complex test plans and scripts. · Identifies, recommends and implements changes to enhance the effectiveness of quality assurance strategies. · Works at a high technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. · Coordinates with users to determine business and user requirements, process flow definitions, and functional specifications. · Coordinates documentation of requirements and formulation of test plans. · Develops and manages development of complex information systems, or revisions to existing system logic difficulties as necessary to meet business requirements. · Coordinates with multiple vendors and/or internal departments to determine requirements and to access support for projects or requirements outside of the scope for the department. · Ensures user satisfaction by providing installation, configuration, preventative maintenance and quickly troubleshooting and resolving problems. Confers with supervisor on unusual matters. · Reviews progress and evaluates results for accuracy and efficiency. · May guides and advises less-experienced Analysts. · May act as team leader on systems projects. Establishes and communicates common goal and direction for the team. Coordinates activities of the project team, project plans, and assists in monitoring project schedules and costs. Education and Experience: · Bachelors Degree, or equivalent experience, in Computer Science, MIS or similar area of study required · Four to six years of previous hands on technical experience within a large multi-site contact center · Five years experience coding in .NET, VB.NET, and C++ · Three years experience with Genesys, Aspect, and Nice Systems sb-CT Developer       Call Center Technology Developer       Prestigious enterprise firm currently seeks an experienced Call Center Technology Developer for a 6 months Contract-to-HIre role. In this role, you will be responsible for working with Technical and Business teams to support contact center applications using a proactive support model. Under general supervision, provides technical expertise in design, development, coding, testing, and debugging new software or significant enhancements to Call Center technologies utilizing .NET, VB.NET, and C++. You will conduct a wide range of quality-control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements. Conducts complex business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives. Accountable for troubleshooting tier 2 and 3 production tickets, performance tuning, and building enhancements to the Call Center Technology applications post go-live. Essential Duties and Responsibilities: Development: "Develops cost-effective information technology solutions by analyzing, coding, testing, and implementing new and by modifying existing software applications that are relatively complex with full competency. Specifically support Genesys, Aspect, Nice, and other software applications that support contact center operations. "Develops report specifications with key stakeholders based on end-user requirements and business needs. Understands report audience and provides subject matter expertise on report usability including the data provided and format. "Coordinates with users to determine requirements. "Reviews systems under development and related documentation. "Resolves customer complaints and responds to suggestions for improvements and enhancements. "Participates in the development of software user manuals. "May occasionally acts as team leader on less complex projects. "May assist in training less-experienced software development staff. Business Systems Analysis: "Works at a high technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. "Coordinates with users to determine business and user requirements, process flow definitions, and functional specifications. "Coordinates documentation of requirements and formulation of test plans. "Develops and manages development of complex information systems, or revisions to existing system logic difficulties as necessary to meet business requirements. "Coordinates with multiple vendors and/or internal departments to determine requirements and to access support for projects or requirements outside of the scope for the department. "Ensures user satisfaction by providing installation, configuration, preventative maintenance and quickly troubleshooting and resolving problems. Confers with supervisor on unusual matters. "Reviews progress and evaluates results for accuracy and efficiency. "May guides and advises less-experienced Analysts. "May act as team leader on systems projects. Establishes and communicates common goal and direction for the team. Coordinates activities of the project team, project plans, and assists in monitoring project schedules and costs. Education and Experience: "Bachelor's Degree, or equivalent experience, in Computer Science, MIS or similar area of study required "Four to six years of previous hands on technical experience within a large multi-site contact center "Five years experience coding in .NET, VB.NET, and C++ "Three years experience with Genesys, Aspect, and Nice Systems Certificates, Licenses or Registrations: "Genesys Dialer, Aspect Dialer, and Nice System Certifications preferred Other Knowledge, Skills or Abilities Required "Administration of skill based routing, call vectoring, announcement management, Voice over IP, IP Softphone, IP Agent, TTS, CTI screen pop, ARS routing, and dial plans. "Aspect Tools - RTR, Dataviews, and Lyricall "Genesys - CC Pulse, IRD, CEM, IW "AS400 "SQL and Oracle database is a plus "Web development tools and languages HTML, CSS, Java, and Web Sphere. "SCM methodologies and procedures, QA process and procedures, and software development life cycle. "Proficient in negotiating issues to resolution. "Troubleshooting PC problems and issues. "Proficient knowledge of PC systems, hardware and software. "Remedy Action Request System (Help Desk System). Edit Re-Post Copy Extend Enhance Fix Expire Preview Job Manager Post a Job Keywords Live Jobs Expired Jobs Account StatusYou have 0 job spaces available Buy moreExpiring20 Jun 2013 (6)Job TypesContract or Permanent (2)Permanent (4)ContactsStephanie Baker (6)IndustriesIT (6)Engineering (2)Retail (2)Multi-Select Reset Multi-SelectDates From To Job Types Contract or Permanent (2) Permanent (4) Contacts Stephanie Baker (6) Industries IT (6) Engineering (2) Retail (2) Simple filter Reset Expiring soonest Latest Job Title Reference Live Jobs (6) SOA CONSULTANTS New today Actions JSSBSOA | Washington DC District of Columbia | 0 Applications | Expires: 20 Jun 2013 This role involves significant travel ( Monday - Friday) .* Bachelor's Degree is required..*Can be located in any major ... User Experience/UX Manager New today Actions JSSBSBUSEREXP | San Francisco California | 0 Applications | Expires: 20 Jun 2013 Bachelor's Degree is needed Travel Required - 80% Prestigious Professional Services Firm is currently seeking Usability ... User Experience/UX Design Consultant New today Actions JSSBUX-CON | Chicago Illinois | 1 Application | Expires: 20 Jun 2013 Bachelor's Degree is Required : Travel upto 50%, nationwide Prestigious Professional Services Firm is currently seeking ... Embedded Software Design Engineers - C/C++ New today Actions JSSBEMD-NPI | Redmond Washington | 0 Applications | Expires: 20 Jun 2013 Full Relocation Assistance offered TN Visa holders are welcome to apply Prestigious global Fortune 50 enterprise firm se... Oracle DBA New today Actions JSSBORCDBA | Houston Texas | 1 Application | Expires: 20 Jun 2013 Prestigious enterprise firm seeks an experienced Oracle DBA for a 6 months Contract-to-Hire role. Duties and Responsibil... Call Center Technology/CTI Developer New today Actions JSSBCTTDEV-AZ | Phoenix Arizona | 0 Applications | Expires: 20 Jun 2013 Prestigious enterprise firm currently seeks an experienced Call Center Technology Developer for a 6 months Contract-to-H... - Bulk Actions - Re-Post Extend Expire [0 jobs selected] switchengineerChicago       Switch Engineer       CJ-ComCon       Voice Communications Consultants       ***Position can be located in most major US Cities*** ***Must be a US citizen or Permanent Resident, and have a Bachelors Degree*** ***Must be open to travel Monday thru Friday, always home on weekends*** Prestigious Global Professional Services Firm is currently seeking Voice Communications Consultants with Cisco, Avaya, or Genesys design and deployment experience. Key Responsibilities May Include: " Develop network detailed designs in the following areas: Voice (VoIP, unified communications) and Contact Center (IVR Self Service, Multi-media Routing, CTI and Application Integration) " Perform assessments of existing client contact center infrastructure and document "as-is" environments, as required " Implement contact center infrastructure (Hands-on engineering, configuration, testing, operations support) " Work with clients to develop high-level technology strategies with supporting roadmap and business case support " Plan, organize, and manage contact center design and or implementation projects " Organize project work into client presentations outlining findings and recommendations. " Project management activities including work planning, status reporting, client relationship management, and project financial management. " Establish and maintain good working relationships with clients. " Participate in internal and client-facing meetings, prepare reports and presentations " Develop internal white papers and knowledge capital on contact center technology topics " 100% Travel Basic Qualifications: " Minimum two years experience designing and deploying voice and contact center capabilities " Minimum two years experience with one of the following: Voice Over IP (VOIP), Call Routing, Computer Telephony Integration (CTI), Voice Portal and Interactive Voice Response (IVR) and Contact Center Performance Reporting " Hands-on experience with one or more of the following vendor products: Cisco IPCC/CVP, Avaya Contact Center, Genesys CIM/GVP " Bachelors Degree Preferred Skills: " Minimum 3-6 years experience in contact center infrastructure design, engineering, implementation, and/or support " Minimum 3-6 years experience in project management " Detailed technical knowledge in one or more of the following areas: Contact Center Routing Platforms (ACDs), IVR and Call Queuing, IP Telephony, Peripheral Gateway and Legacy ACD Integration, CTI and Telephony Application Integration " Experience with network service providers (e.g., carrier routing for toll services) " Vendor certifications are strongly preferred (e.g., CCVP) " Proficiency in Microsoft Office. " Must possess good verbal and written communication skills. " Enjoy working in fast paced, dynamic environment. " Ability to multi-task and have the ability to meet deadlines. " Strong time-management and organization skills. " Willing to travel 100% of the time. " Location: preferably major US city Professional Skill Requirements: " Eagerness to contribute in a team-oriented environment Ability to work creatively and analytically in a problem-solving environment        Voice Translation Engineer