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PMlync      
VOIP and Lync Project Manager      
VOIP and Lync Project Manager Oak Brook, IL $90-110K +bonus ***Must be open to local travel in throughout the Chicagoland area** Prestigious Microsoft Gold Partner is looking for a Project Manager with extensive VOIP knowledge and experience managing over a Lync implementations. VOIP and Microsoft Lync knowledge and experience are needed, prefer someone who also has experience managing over some Microsoft/Windows service deployments as well. This individual will be the face of the firm when running client engagements. Candidate will work in close collaboration with the project team, business users and stakeholders to manage the successful delivery of projects within defined budget and timeline. Qualifications: * Voice, VOIP, and Microsoft Lync experience needed *Any other knowledge of Microsoft/Windows Systems is highly desired * Strong project management skills * Strong communication, documentation and facilitation skills * Experience with engagement economics and budgeting * Strong customer service/relationship management skills * Ability to work with both business and technical stakeholders * Self-starter with excellent time management skills and ability to remain focused in a fast paced environment * Ability to prioritize and manage multiple engagements at the same time. * Experience managing the performance of project team members * Ability to develop and maintain positive customer relationship at all levels of an organization * Excellent verbal and written communication and presentation skills * PMP and other Microsoft Technologies are a plus Responsibilities: * Create and maintain SOW * Manage engagements through communication with client management, internal and external teams * Review and approve project deliverables * Track budget/charges on engagements * Provide support and knowledge transfer to incoming / outgoing project participants * Approve time and expenses for team

CJ-PMv      
Project Manager VOIP Lync      
***Must be open to local travel in the Chicago area, we are unable to sponsor for this role*** Prestigious Microsoft Gold partner is currently seeking a Project Manager over Voice Technologies. VOIP and Microsoft Lync knowledge and experience are needed. Candidate will work in a team-oriented environment on client engagements. Candidate will work in close collaboration with the project team, business users and stakeholders to manage the successful delivery of projects within defined budget and timeline. Responsibilities: * Create and maintain SOW * Manage engagements through communication with client management, internal and external teams * Review and approve project deliverables * Track budget/charges on engagements * Provide support and knowledge transfer to incoming / outgoing project participants * Approve time and expenses for team Qualifications: * Voice, VOIP, and Microsoft Lync experience needed * Proven track record of exceeding customer expectations * Strong project management skills * Strong communication, documentation and facilitation skills * Experience with engagement economics and budgeting * Strong customer service/relationship management skills * Ability to work with both business and technical stakeholders * Self starter with excellent time management skills and ability to remain focused in a fast paced environment * Ability to prioritize and manage multiple engagements at the same time. * Experience managing the performance of project team members * Ability to develop and maintain positive customer relationship at all levels of an organization * Excellent verbal and written communication and presentation skills * PMP and other Microsoft Technologies are a plus

sb-pm-voip      
Project Manager - VoIP and LYNC      
Professional Services Firm in the west Chicago suburbs seeks a Project Manager to manage over VoIP engagements. The candidate will be providing solutions and managing VoIP implementations for mid sized clients in the Chicagoland area.

RobynNice      
NICE Call Recording Systmes Analyst      
Looking for a NICE Call Recording System Analyst that comes from a large CISCO, VOIP shop. They are upgrading to the newest version of Nice. Must have experience with a Nice installation and be able to troubleshoot and perform maintenance on the Nice System. Will join a small team and work and interfacce with the telephony telecommunication teams.

CJ-MobArc      
Mobile Architect      
***Bachelors Degree and iOS and Androis experience is a must*** Prestigious Fortune 500 Company is currently seeking a Mobile Architect. Candidate will be responsible for implementation of new mobile features across multiple platforms and leads the architecture component of the development team in an eCommerce division. Responsibilities: Designs and implements new features across multiple platforms (iPhone, Android, Blackberry, etc), including mobile application development, architecture design, infrastructure design, technology build and deployment activities. Articulates requirements into technical architecture. Oversees the architecture component of the development staff. Recommends and sets strategic architecture direction and approves high level software development / architecture. Improves mobile application performance. Recommends strategic architecture direction. Participates in and contributes to 3rd party integrations and work closely with development on various dynamic initiatives. Provides framework and assists in business impact analysis, business case development, and product selection. Responsible for providing enterprise architecture guidance and relations in a multi-supplier environment. Applies experience with electronic commerce and the impact of the Internet and Mobile technologies on traditional business. Qualifications: Bachelors Degree and at least 1 year of hands-on experience in application development in iOS. Mobile Technology Software experience in at least one of the following platforms: iOS (Apple), Blackberry (RIM), Android (Google). Knowledge of professional software engineering practices and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations. Experience taking a project from scoping requirements through actual launch of application. Willing to travel between Chicago and Deerfield, IL. At least 1 year of experience in indirect management of team members, including assisting in the development, training and assignment of work/projects to other team members. Preferred Qualifications: Bachelors Degree in the Computer Technology field, such as IS, IT or Computer Science. Application development experience in Android or Blackberry. Experience leading and facilitating web/mobile strategy and planning. Experience working in a consulting environment. Experience communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs. Experience in development and implementation of enterprise architecture/applications. knowledge of server-side and web services development Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.

genesys       
Call Center Technology Development Analyst (Gensys      
*6 Month Contract to hire** Prestigious Fortune 500 Company is seeking a Call-Center Technology Development Analyst. Strong contact center backend, developing call-center technologies..NET, VB.NET and C++ development experience. 2+ years of experience with Genesys, Aspect and Nice Systems. Job Summary: In this role, you will be responsible for working with Technical and Business teams to support contact center applications using a proactive support model. Under general supervision, provides technical expertise in design, development, coding, testing, and debugging new software or significant enhancements to Call Center technologies utilizing .NET, VB.NET, and C++. You will conduct a wide range of quality-control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements. Conducts complex business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives. Accountable for troubleshooting tier 2 and 3 production tickets, performance tuning, and building enhancements to the Call Center Technology applications post go-live. Essential Duties and Responsibilities: Development: · Develops cost-effective information technology solutions by analyzing, coding, testing, and implementing new and by modifying existing software applications that are relatively complex with full competency. Specifically support Genesys, Aspect, Nice, and other software applications that support contact center operations. · Develops report specifications with key stakeholders based on end-user requirements and business needs. Understands report audience and provides subject matter expertise on report usability including the data provided and format. · Coordinates with users to determine requirements. · Reviews systems under development and related documentation. · Resolves customer complaints and responds to suggestions for improvements and enhancements. · Participates in the development of software user manuals. · May occasionally acts as team leader on less complex projects. · May assist in training less-experienced software development staff. Quality Assurance: · Executes moderately complex tests according to established plans and scripts, documents problems in an issue log, and retests software corrections to ensure problems are resolved. · Creates test data files with valid and invalid records to thoroughly test program logic and verify system flow. · Drafts and revises moderately complex test plans and scripts. · Identifies, recommends and implements changes to enhance the effectiveness of quality assurance strategies. · Occasionally acts as team leader on less complex projects and/or coordinates activities of the project team and assists in monitoring project schedules and costs. Business Systems Analysis: · Works at a high technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. · Coordinates with users to determine business and user requirements, process flow definitions, and functional specifications. · Coordinates documentation of requirements and formulation of test plans. · Develops and manages development of complex information systems, or revisions to existing system logic difficulties as necessary to meet business requirements. · Coordinates with multiple vendors and/or internal departments to determine requirements and to access support for projects or requirements outside of the scope for the department. · Ensures user satisfaction by providing installation, configuration, preventative maintenance and quickly troubleshooting and resolving problems. Confers with supervisor on unusual matters. · Reviews progress and evaluates results for accuracy and efficiency. · May guides and advises less-experienced Analysts. · May act as team leader on systems projects. Establishes and communicates common goal and direction for the team. Coordinates activities of the project team, project plans, and assists in monitoring project schedules and costs. Education and Experience: · Bachelors Degree, or equivalent experience, in Computer Science, MIS or similar area of study required · Four to six years of previous hands on technical experience within a large multi-site contact center · Five years experience coding in .NET, VB.NET, and C++ · Three years experience with Genesys, Aspect, and Nice Systems Certificates, Licenses or Registrations: · Genesys Dialer, Aspect Dialer, and Nice System Certifications preferred Other Knowledge, Skills or Abilities Required · Administration of skill based routing, call vectoring, announcement management, Voice over IP, IP Softphone, IP Agent, TTS, CTI screen pop, ARS routing, and dial plans. · Aspect Tools  RTR, Dataviews, and Lyricall · Genesys  CC Pulse, IRD, CEM, IW · AS400 · SQL and Oracle database is a plus · Web development tools and languages HTML, CSS, Java, and Web Sphere. · SCM methodologies and procedures, QA process and procedures, and software development life cycle. · Proficient in negotiating issues to resolution. · Troubleshooting PC problems and issues. · Proficient knowledge of PC systems, hardware and software. Remedy Action Request System (Help Desk System).

switchengineerChicago      
Switch Engineer      


      
Voice Translation Engineer