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RobynTele      
Lead Telecommunications Engineer      
Looking for a Lead Telecommunication Engineer that has experience with Cisco, Unified Communications, VOIP that can engineer, lead and support a large enterprise environment. CISCO Unified Communications Manager enterprise CISCO Unity connection, CISCO emergency responder, SPP, PRI, CISCO, Real-time monitoring, NetScout, trouble-shooting, CCNP, CCIE voice is a plus.

CJ-VoipLead      
Lead Cisco Voice Engineer VOIP      
Lead Cisco Voice Engineer VOIP ***We are unable to sponsor for this permanent full-time role*** Prestigious Financial Institution is currently seeking a Lead Cisco Voice Engineer with strong Cisco VOIP experience.Candidate will be part of a team responsible for the continuous operation and performance of the enterprise voice infrastructure. The person in this position will be responsible for managing the day-to-day operations of mission critical technology including Cisco Unified Communications, Cisco Unity, Cisco Emergency Responder and integration to critical 3rd party applications including call center and voice recording. This position will ensure high quality service delivery through responsiveness to network problems, crisis management, and adherence to service levels and network improvement initiatives. The person in this role is expected to respond to high impact issues, architecture & design planning, along with participating in a rotating on-call schedule with other team members. " Provide tier II/tier III steady state support for Cisco voice systems and infrastructure. " Perform routine systems maintenance and monitoring of Cisco Unified Communications systems. " Ability to troubleshoot and support all components of VoIP Systems, contact center solutions (specifically Genesys), IP-IVR queue management, peripheral gateways, historical data reporting, voice gateways, and other third party software/hardware integration such as voice recording. " Provide leadership in voice and data network problem determination efforts. " Operate and improve services in accordance with business needs, priorities, reliability and SLAs " Drive process improvements and procedures that will improve overall Service Delivery to the customer. " Ensure attainment of all business and customer objectives. " Provide periodic performance reports for review with management providing input on improvements and quality initiatives. Requirements " Bachelors Degree in Computer Science or a related discipline and at least 7 years experience in all phases of infrastructure network management or its equivalent in education and work experience. " 3 to 5 years prior experience with a large, global enterprise network, preferably in the financial sector. " 5 to 7 years of experience in design, provisioning, and troubleshooting Cisco Unified Communications Manager Enterprise & Cisco Unity Connection " 3 to 5 years of experience with SIP based protocols and Cisco Unified Border Element (CUBE) or comparable Session Border Controllers (SBC). " 1 to 3 years of experience with Cisco Emergency Responder design, provisioning and troubleshooting " 1 to 3 years of experience with Cisco UCCX/UCCE design, provisioning and troubleshooting desired " 3 to 5 years of experience with Cisco routing & switching technologies preferred " Cisco certification such as CCNP Voice or preferably, CCIE Voice " Experience with voice systems including dial configuration and network routing, gateways SIP, and PRI. " Experience in the use of multiple network tools such as Cisco Real Time monitoring and Netscout nVVM for troubleshooting " Experience with packet capture and analysis tools such as Wireshark " Well versed in crisis management and root cause analysis techniques. Function as a technical lead on high severity/high priority issues. " Perform and/or oversee pilot studies, testing and deployments that result from such analysis. " Experience working in a team-oriented, collaborative environment. " Interface with business units and other IT groups to understand their requirements " Proven analytical and problem-solving abilities. " Strong interpersonal, written, and oral communication skills. Ability to present ideas in a user-friendly language. " Able to conduct research into networking issues and products as required. " Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations. " Highly self-motivated and directed. " Mentor junior members of the team " Keen attention to detail. " Strong customer service orientation

sb-cisco-voice      
Senior CISCO VOICE Infrastructure Engineer      
Prestigious leading Financial Firm seeks a Cisco Unified Communications / Voice Engineer. This role is part of a team responsible for the continuous operation and performance of the enterprise voice infrastructure. The person in this position will be responsible for managing the day-to-day operations of mission critical technology including Cisco Unified Communications, Cisco Unity, Cisco Emergency Responder and integration to critical 3rd party applications including call center and voice recording. This position will ensure high quality service delivery through responsiveness to network problems, crisis management, and adherence to service levels and network improvement initiatives. The person in this role is expected to respond to high impact issues, architecture & design planning, along with participating in a rotating on-call schedule with other team members.

      
Lead Cisco Voice Telecommunications Engineer      
Chicago, IL or NYC $100-140K +Bonus Prestigious Enterprise Company located in Chicago is in need of a Lead Cisco Voice Engineer. This role is part of a team responsible for the continuous operation and performance of the enterprise voice infrastructure. The person in this position will be responsible for managing the day-to-day operations of mission critical technology including Cisco Unified Communications, Cisco Unity, Cisco Emergency Responder and integration to critical 3rd party applications including call center and voice recording. This position will ensure high quality service delivery through responsiveness to network problems, crisis management, and adherence to service levels and network improvement initiatives. The person in this role is expected to respond to high impact issues, architecture & design planning, along with participating in a rotating on-call schedule with other team members. " Provide tier II/tier III steady state support for Cisco voice systems and infrastructure. " Perform routine systems maintenance and monitoring of Cisco Unified Communications systems. " Ability to troubleshoot and support all components of VoIP Systems, contact center solutions (specifically Genesys), IP-IVR queue management, peripheral gateways, historical data reporting, voice gateways, and other third party software/hardware integration such as voice recording. " Provide leadership in voice and data network problem determination efforts. " Operate and improve services in accordance with business needs, priorities, reliability and SLAs " Drive process improvements and procedures that will improve overall Service Delivery to the customer. " Ensure attainment of all business and customer objectives. " Provide periodic performance reports for review with management providing input on improvements and quality initiatives. Requirements " Bachelors Degree in Computer Science or a related discipline and at least 7 years experience in all phases of infrastructure network management or its equivalent in education and work experience. " 3 to 5 years prior experience with a large, global enterprise network, preferably in the financial sector. " 5 to 7 years of experience in design, provisioning, and troubleshooting Cisco Unified Communications Manager Enterprise & Cisco Unity Connection " 3 to 5 years of experience with SIP based protocols and Cisco Unified Border Element (CUBE) or comparable Session Border Controllers (SBC). " 1 to 3 years of experience with Cisco Emergency Responder design, provisioning and troubleshooting " 1 to 3 years of experience with Cisco UCCX/UCCE design, provisioning and troubleshooting desired " 3 to 5 years of experience with Cisco routing & switching technologies preferred " Cisco certification such as CCNP Voice or preferably, CCIE Voice " Experience with voice systems including dial configuration and network routing, gateways SIP, and PRI. " Experience in the use of multiple network tools such as Cisco Real Time monitoring and Netscout nVVM for troubleshooting " Experience with packet capture and analysis tools such as Wireshark " Well versed in crisis management and root cause analysis techniques. Function as a technical lead on high severity/high priority issues. " Perform and/or oversee pilot studies, testing and deployments that result from such analysis. " Experience working in a team-oriented, collaborative environment. " Interface with business units and other IT groups to understand their requirements " Proven analytical and problem-solving abilities. " Strong interpersonal, written, and oral communication skills. Ability to present ideas in a user-friendly language. " Able to conduct research into networking issues and products as required. " Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations. " Highly self-motivated and directed. " Mentor junior members of the team " Keen attention to detail. " Strong customer service orientation

RobynAvaV      
Avaya / VOIP / SIP Lead Engineer      
Looking for an Avaya, VOIP, SIP network, distributed VOICE Architect/Engineer. A lead to be able to manage vendors, engineer, design, implement. Lead virutal enterprise wide transport team. Avaya, VOIP, SIP modular messaging six voicemail systesm, Storage, master replication, Microsoft line, Avaya, G430, G450, G650 gateways. Digital PSTN technologies. TDM/IP

CH-GenCon      
Genesys Engineer      
Genesys Engineer ***This is a 6+ Month contract role*** ***We are unable to sponsor for this role*** Prestigious Fortune 500 Company is currently seeking a Genesys Engineer. Candidate will be responsible for the design and development for enhancements related to Contact Center Technologies  Genesys (8.x) /Nice QM (4.x)/ Nice IEX WFM . These include applications related to Voice Inbound/Outbound, proactive out-dials, Email, Chat, supporting functions like recording, survey and reporting. Manages rigorous testing and documentation prior to installing highly complex Contact Center software. Provides technically advanced and in-depth troubleshooting to quickly identify complex or ambiguous problems and/or technical issues and escalates/delegates to appropriate staff/vendor for resolution. Provides leadership and direction in developing and implementing strategies to achieve business objectives within set deadlines. Ability to communicate and articulate complex system/project issues to higher management. Ideal candidate would have recent experience with Outbound communication Voice/Email (Genesys), Reporting based on Genesys data and Nice IEX. Responsibilities Investigates, designs and effectively articulates system enhancements to resolve Contact Center challenges. Facilitates the QA process to ensure test scenarios are completed, documented, and signed- off. Isolates highly difficult or significantly ambiguous issues by reproducing the incident, identifying invalid data within the logs and databases, and/or tracing transactions through the infrastructure to identify a failure point. Provides specifications for development fixes and advanced configuration of hardware and software. Leads in resolving tickets passed on to any Tier 3 support group, working with external vendors as needed. Ensures all ticketed items are completed within set timeframes. Creates and updates Support and User Guides. Delivers technically advanced post-development support (including client installations). Leads and implements Contact Center Technical Support business initiatives in accordance with leadership guidelines. Presents, communicates, and articulates technically advanced information to all levels of the organization (including technical and non-technical personnel, outside vendors, Senior Leadership and Executive Leadership). Processes level 2 and 3 help desk tickets. Provides highly complex functional and technical support of Contact Center applications, isolates issues, and distributes ticket to the appropriate team for resolution. Qualifications: Oracle and Microsoft SQL queries and scripting. Expert skill in SQL queries. Ability to write adhoc scripts, extract data as needed. Hands on experience configuring Genesys, NICE QM, NICE WFM, CCPulse, and Avaya. Hands on experience configuring and integrating CTI Framework, ACD, AOD, Routing, IVR/Voice Platform, Text to Speech, Speech Recognition, Dialer Strategies, Dial Modes, Reporting, Email, Chat, and Quality Monitoring into a Contact Center environment. Strong understanding of Software Development Lifecycle and best practices. Document user, support and maintenance procedures. Document standardized communications to users and management. Customer service skills including conflict resolution. Strong written, verbal and presentation communications skills and the ability to effectively express complex technical concepts to non-technical audiences. Ability to conceptualize end user steps and processes to readily identify the issue/problem. Mastery ability to manage multiple deliverables in a highly energized and fast-paced environment within a framework of constantly shifting deadlines and deliverables Mastery ability to perform in a collaborative team environment Proficient in negotiating issues to resolution. Troubleshooting PC problems and issues. Problem solving and analytical skills. Trains less experienced end users and staff in resolving more complicated technical issues and processes. Proficient knowledge of PC systems, hardware and software. Knowledge of Software functionality. Hardware and software support of mobile computing systems. Knowledge of PC remote access functions and usage.

      
Avaya VOIP Network Systems Architect       
Prestigious Financial firm with over 1700 employees and multiple locations and is looking for a System Architect strong in Avaya VOIP Networking and telecom technologies. This individual must be able to manage vendors, engineer, design and implement this VOIP technology. The technologies within the scope of this position include the full range of Avaya VoIP & SIP networking / Telecom architectures and technologies including but not limited to distributed voice, video, and related operating system & supporting software. This position directly influences the annual spend for capital and related operating expenses for the technologies in scope. This position will report to the Architecture, Engineering & Planning leader and provide guidance to a virtual team of engineers operating in this technical area. ESSENTIAL DUTIES AND RESPONSIBILITIES: " Accountable to plan, engineer, design, implement and manage Telecom infrastructure and responsible for oversight of configuration, maintenance and capacity planning for technologies in scope. " Accountable to execute project engineering and solution processes & functions for technologies in scope. Responsible for service and project delivery. " Accountable to define, maintain, communicate, implement & execute the enterprise architecture, engineering & standards strategy and for its operational usage across the enterprise for technologies in scope. " Accountable to execute & deliver Architecture Standards Board (ASB) strategy for technologies in scope through defining & implementing standards, reference design architectures, and leading long range infrastructure planning. " Establish and maintain strong collaborative relationships with strategic partners from within IT Service Management, Business Partner Manager, Project Portfolio Management, and Application Operations as well as all external outsourced IT infrastructure service providers. " Lead a virtual enterprise wide & badge transparent team in setting the technical direction for the technologies in scope. " Influence industry direction through national standards bodies to align with technical architecture & standards. " Define the technology lifecycle & roadmap for the technologies in scope, including technology absorption & risk, technology refresh, migration & retirement strategies. " Stay abreast of technical trends and directions in the technology & investment management vendor communities and identify new opportunities for use of this technology. " Educate & mentor the technical virtual team and appropriate management in the use of the technologies in scope and how they can be used to company advantage. " Understand, formulate and present the cost and business benefit of the use of the technologies in scope and constantly drive productivity improvements & reductions in TCO. " Execute capacity planning and monitoring processes for technologies in scope. " Develop, monitor, report and present key infrastructure performance metrics for technologies in scope. SUPERVISORY RESPONSIBILITIES: " This position includes supervisory responsibilities of outsource service providers. QUALIFICATIONS: EDUCATION and/or EXPERIENCE: " Deep & broad knowledge and experience in the capabilities and use of the technologies in scope. " At least 5  7 years experience in selecting, design engineering, solution engineering, project engineering, integrating and implementing VoIP networking / Telecom architecture and related technologies comparable to size and complexity. " Demonstrated effective decision making that had significant impact on technology direction and related business results. " At least five years experience in managing major vendor relationships in this technology area. " At least five years experience in providing consulting to senior management on the use and selection of these technologies. " Demonstrated skills in developing a technology plan including technical strategy and direction as well as the related business case for the use of that technology. " Strong background and understanding of the technical direction in this space and the prevailing standards. " A proven history of being able to influence business and IT peers and management in the decision making process. " Ability to explain complex technical detail and tradeoffs to non-technical associates. " Strong vendor management and negotiating skills. " Ability to mentor and develop other engineers & architects. " Excellent communication skills including the ability to present complex presentations to large audiences. " Crucial Conversations as demonstrated by the ability to facilitate and conduct crucial conversations when stakes are high, emotions are strong and opinions vary that result in win/win solutions and while doing so fostering communication by encouraging open, honest two-way communication. " Bachelors degree in related field required. " Industry certifications: Avaya & SSCA, SSVVP preferred. JOB-SPECIFIC TECHNICAL COMPETENCIES: " Deep & broad knowledge of full range of distributed networking, voice, video, data & security hardware and software architectural patterns, design standards and options. " Deep Technical knowledge of VoIP systems management tools. " Deep Technical knowledge of commonly used VoIP hardware and software products. " Possesses strong knowledge of vendor community for full range of Avaya VoIP & SIP networking. TECHNOLOGIES: " Excellent knowledge of Avaya Modular Messaging (5.x) voice-mail systems, storage, and Mutare replication. " Excellent knowledge of telephony hardware/software procurement including project budgeting. " Experience Avaya centralized SIP architectures including failover and disaster recovery. " Experience with the Microsoft Lync and its integration into Avaya Communications Manager 6.x. " Experience with Avaya G430, G450, and G650 gateways. " Experience with ESS and LSP survivable server modes. " Experience with Prognosis VoIP monitoring tool including metrics reporting. " Experience with Avaya One-X Attendant and related technologies. " Experience with resilient architecture, design, operations support & troubleshooting VoIP-related, digital, and PSTN technologies. " Experience with hybrid environments that include TDM/Analog/IP technologies. " Expert knowledge using Microsoft office professional and Visio tools. INTERPERSONAL/COMMUNICATION SKILLS: " Must have strong written and verbal communication skills as well as interpersonal skills that allow for managing people, and service providers that may not report directly to this position. " Must have the ability to interact with the senior leadership team. " Must have the ability to develop and present IT architecture, standards & performance metrics.

CJ-Avaya      
Sr. Avaya Engineer / Architect      
Prestigious Global Investment Firm is currently seeking an Sr. Avaya Engineer / Architect. Candidate will be the systems architect and engineer technologist in the VoIP networking / Telecom environment. This position will provide technical thought leadership, and is accountable to define, maintain, communicate, implement & execute the enterprise architecture, solution engineering, standards & strategy and for its operational usage across the enterprise for technologies in scope. The technologies within the scope of this position include the full range of Avaya VoIP & SIP networking / Telecom architectures and technologies including but not limited to distributed voice, video, and related operating system & supporting software. This position directly influences the annual spend for capital and related operating expenses for the technologies in scope. This position will report to the Architecture, Engineering & Planning leader and provide guidance to a virtual team of engineers operating in this technical area. RESPONSIBILITIES: Accountable to plan, engineer, design, implement and manage Telecom infrastructure and responsible for oversight of configuration, maintenance and capacity planning for technologies in scope. Accountable to execute project engineering and solution processes & functions for technologies in scope. Responsible for service and project delivery. Accountable to define, maintain, communicate, implement & execute the enterprise architecture, engineering & standards strategy and for its operational usage across the enterprise for technologies in scope. Accountable to execute & deliver Architecture Standards Board (ASB) strategy for technologies in scope through defining & implementing standards, reference design architectures, and leading long range infrastructure planning. Establish and maintain strong collaborative relationships with strategic partners from within IT Service Management, Business Partner Manager, Project Portfolio Management, and Application Operations as well as all external outsourced IT infrastructure service providers. Lead a virtual enterprise wide & badge transparent team in setting the technical direction. Influence industry direction through national standards bodies to align with technical architecture & standards. Represent company on standards bodies in the related technologies. Define the technology lifecycle & roadmap for the technologies in scope, including technology absorption & risk, technology refresh, migration & retirement strategies. Stay abreast of technical trends and directions in the technology & investment management vendor communities and identify new opportunities for use of this technology. Educate & mentor the technical virtual team and appropriate management in the use of the technologies in scope and how they can be used to our advantage. Understand, formulate and present the cost and business benefit of the use of the technologies in scope and constantly drive productivity improvements & reductions in TCO. Execute capacity planning and monitoring processes for technologies in scope. Develop, monitor, report and present key infrastructure performance metrics for technologies in scope. SUPERVISORY RESPONSIBILITIES: This position includes supervisory responsibilities of outsource service providers. QUALIFICATIONS: Deep & broad knowledge and experience in the capabilities and use of the technologies in scope. At least 5  7 years experience in selecting, design engineering, solution engineering, project engineering, integrating and implementing VoIP networking / Telecom architecture and related technologies. Demonstrated effective decision making that had significant impact on technology direction and related business results. At least five years experience in managing major vendor relationships in this technology area. At least five years experience in providing consulting to senior management on the use and selection of these technologies. Demonstrated skills in developing a technology plan including technical strategy and direction as well as the related business case for the use of that technology. Strong background and understanding of the technical direction in this space and the prevailing standards. A proven history of being able to influence business and IT peers and management in the decision making process. Ability to explain complex technical detail and tradeoffs to non-technical associates. Strong vendor management and negotiating skills. Ability to mentor and develop other engineers & architects. Excellent communication skills including the ability to present complex presentations to large audiences. Crucial Conversations as demonstrated by the ability to facilitate and conduct crucial conversations when stakes are high, emotions are strong and opinions vary that result in win/win solutions and while doing so fostering communication by encouraging open, honest two-way communication. Bachelors degree in related field required. Industry certifications: Avaya & SSCA, SSVVP preferred. Deep & broad knowledge of full range of distributed networking, voice, video, data & security hardware and software architectural patterns, design standards and options. Deep Technical knowledge of VoIP systems management tools. Deep Technical knowledge of commonly used VoIP hardware and software products. Possesses strong knowledge of vendor community for full range of Avaya VoIP & SIP networking. Excellent knowledge of Avaya Modular Messaging (5.x) voice-mail systems, storage, and Mutare replication. Excellent knowledge of telephony hardware/software procurement including project budgeting. Experience Avaya centralized SIP architectures including failover and disaster recovery. Experience with the Microsoft Lync and its integration into Avaya Communications Manager 6.x. Experience with Avaya G430, G450, and G650 gateways. Experience with ESS and LSP survivable server modes. Experience with Prognosis VoIP monitoring tool including metrics reporting. Experience with Avaya One-X Attendant and related technologies. Experience with resilient architecture, design, operations support & troubleshooting VoIP-related, digital, and PSTN technologies. Experience with hybrid environments that include TDM/Analog/IP technologies. Expert knowledge using Microsoft office professional and Visio tools.

sb-avaya      
Avaya VoIP Systems Architect      
A prestigious enterprise Financial Services Firm seeks a Systems Architect with expertise in Avaya Telecom infrastructure. SUMMARY: This position will be the systems architect and engineer technologist in the VoIP networking/Telecom environment. This position will provide technical thought leadership, and is accountable to define, maintain, communicate, implement & execute the enterprise architecture, solution engineering, standards & strategy and for its operational usage across the enterprise for technologies in scope. SCOPE: The technologies within the scope of this position include the full range of Avaya VoIP & SIP networking/Telecom architectures and technologies including but not limited to distributed voice, video, and related operating system & supporting software. This position directly influences the annual spend for capital and related operating expenses for the technologies in scope. This position will report to the Architecture, Engineering & Planning leader and provide guidance to a virtual team of engineers operating in this technical area.

RobynNice      
NICE Call Recording Systmes Analyst      
Looking for a NICE Call Recording System Analyst that comes from a large CISCO, VOIP shop. They are upgrading to the newest version of Nice. Must have experience with a Nice installation and be able to troubleshoot and perform maintenance on the Nice System. Will join a small team and work and interfacce with the telephony telecommunication teams.

genesys       
Call Center Technology Development Analyst (Gensys      
*6 Month Contract to hire** Prestigious Fortune 500 Company is seeking a Call-Center Technology Development Analyst. Strong contact center backend, developing call-center technologies..NET, VB.NET and C++ development experience. 2+ years of experience with Genesys, Aspect and Nice Systems. Job Summary: In this role, you will be responsible for working with Technical and Business teams to support contact center applications using a proactive support model. Under general supervision, provides technical expertise in design, development, coding, testing, and debugging new software or significant enhancements to Call Center technologies utilizing .NET, VB.NET, and C++. You will conduct a wide range of quality-control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements. Conducts complex business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives. Accountable for troubleshooting tier 2 and 3 production tickets, performance tuning, and building enhancements to the Call Center Technology applications post go-live. Essential Duties and Responsibilities: Development: · Develops cost-effective information technology solutions by analyzing, coding, testing, and implementing new and by modifying existing software applications that are relatively complex with full competency. Specifically support Genesys, Aspect, Nice, and other software applications that support contact center operations. · Develops report specifications with key stakeholders based on end-user requirements and business needs. Understands report audience and provides subject matter expertise on report usability including the data provided and format. · Coordinates with users to determine requirements. · Reviews systems under development and related documentation. · Resolves customer complaints and responds to suggestions for improvements and enhancements. · Participates in the development of software user manuals. · May occasionally acts as team leader on less complex projects. · May assist in training less-experienced software development staff. Quality Assurance: · Executes moderately complex tests according to established plans and scripts, documents problems in an issue log, and retests software corrections to ensure problems are resolved. · Creates test data files with valid and invalid records to thoroughly test program logic and verify system flow. · Drafts and revises moderately complex test plans and scripts. · Identifies, recommends and implements changes to enhance the effectiveness of quality assurance strategies. · Occasionally acts as team leader on less complex projects and/or coordinates activities of the project team and assists in monitoring project schedules and costs. Business Systems Analysis: · Works at a high technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. · Coordinates with users to determine business and user requirements, process flow definitions, and functional specifications. · Coordinates documentation of requirements and formulation of test plans. · Develops and manages development of complex information systems, or revisions to existing system logic difficulties as necessary to meet business requirements. · Coordinates with multiple vendors and/or internal departments to determine requirements and to access support for projects or requirements outside of the scope for the department. · Ensures user satisfaction by providing installation, configuration, preventative maintenance and quickly troubleshooting and resolving problems. Confers with supervisor on unusual matters. · Reviews progress and evaluates results for accuracy and efficiency. · May guides and advises less-experienced Analysts. · May act as team leader on systems projects. Establishes and communicates common goal and direction for the team. Coordinates activities of the project team, project plans, and assists in monitoring project schedules and costs. Education and Experience: · Bachelors Degree, or equivalent experience, in Computer Science, MIS or similar area of study required · Four to six years of previous hands on technical experience within a large multi-site contact center · Five years experience coding in .NET, VB.NET, and C++ · Three years experience with Genesys, Aspect, and Nice Systems Certificates, Licenses or Registrations: · Genesys Dialer, Aspect Dialer, and Nice System Certifications preferred Other Knowledge, Skills or Abilities Required · Administration of skill based routing, call vectoring, announcement management, Voice over IP, IP Softphone, IP Agent, TTS, CTI screen pop, ARS routing, and dial plans. · Aspect Tools  RTR, Dataviews, and Lyricall · Genesys  CC Pulse, IRD, CEM, IW · AS400 · SQL and Oracle database is a plus · Web development tools and languages HTML, CSS, Java, and Web Sphere. · SCM methodologies and procedures, QA process and procedures, and software development life cycle. · Proficient in negotiating issues to resolution. · Troubleshooting PC problems and issues. · Proficient knowledge of PC systems, hardware and software. Remedy Action Request System (Help Desk System).

switchengineerChicago      
Switch Engineer      

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