Location Type: Chicago, IL
Travel: 0%
Salary: $160-180K + Bonus
Visa Requirement:
US Citizenship / Permanent Resident
Recruiter: Dillon Grooss
Email: Dgrooss@requesttechnology.com


***Hybrid, 3 days onsite, 2 days remote***

***We are unable to sponsor as this is a permanent full-time role***

A prestigious company is looking for a M365 Service Platform Manager. This manager will have a heavy focus with MS Teams.  The team is seeking at least three to four years’ experience in MS Teams that includes audio/visual conferencing, analytics, Team Premium, and MT SME. Also will need experience with SharePoint Online, OneDrive, OneNote, Planner Streams, PowerShell, etc. They will manage a team of consultants and focus on policies, compliance, change management, etc.


·       Provide leadership in establishing robust M365 service administration protocols

·       Administers M365 collaboration tools, including SharePoint Online, MS Teams, OneNote, OneDrive, Streams, Planner, Viva Engage, etc

·       Continually develops the processes and policies for provisioning

·       Forms a community with the Global Assistant Director of M365 Platform, the Cloud Architect, the Enterprise Application Architect (and with others as needed) to provide collective oversight of the M365 ecosystem

·       Promotes optimal useability of M365 services

·       Monitors Microsoft’s roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people

·       Works with the office of the Director of Information Governance in ensuring content management policies for M365 are in compliance and updated as business needs evolve

·       Works closely with the Security team, prioritizing safety of the firm’s systems and content

·       Identifies potential points of integration between M365 services on the core device-top and works with technical colleagues to deliver key integrations

·       Promotes use of the data available via the Microsoft admin portal to identify areas of untapped benefit, and to foster our continuing path towards a data-driven organization

·       Provides level three support for functional requests relating to M365 collaboration services

·       Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm’s culture of continuous improvement

·       Ensures vendors provide proper levels of support, maintain SLA’s, and provide root cause analysis for escalated issues

·       Ensures all team, departmental and firm policies and procedures are adhered to, including technical change management and service continuity

·       Completes all administrative tasks, i.e., (time tracking, project and task updates, trouble ticket notes, status reports, responding to email, etc.) accurately and on time


·       Bachelor’s degree in Computer Science or a related field.

·       5+ years of M365 product experience

·       Prior experience in M365, specifically MS Teams and SharePoint Online administration, and guiding their use within an organization

·       In depth knowledge of SharePoint Online and Microsoft Teams is required

·       Holistic knowledge of the M365 Suite is required

·       Knowledge of Intapp Workspaces is helpful

·       PowerShell Scripting

·       Proven change management skills

·       M365 certification, such as MS Teams Specialist, SPO Admin and or Development

Tagged as: m365, ms teams, powershell, sharepoint online